The Westin Gurgaon, New Delhi

My stay at The Westin Gurgaon, New Delhi was nothing short of exceptional. From the moment I arrived, the experience felt thoughtfully curated — warm, seamless, and genuinely welcoming. The rooms were spacious, spotless, and beautifully designed, offering the perfect blend of comfort and elegance. The bed lived up to the Westin reputation — deeply restful after long workdays. Every detail, from housekeeping to in-room amenities, reflected high standards of quality and care. What truly stood out was the hospitality. The staff were courteous, attentive, and always ready to help with a smile. Their professionalism made the stay feel personal rather than transactional — a rare and refreshing touch. The ambience across the hotel is calm and premium, ideal for both business and leisure stays. The food was delicious with great variety, and the overall service standards were consistently excellent throughout my visit. If you’re looking for a place that combines comfort, luxury, and heartfelt service, this hotel sets the benchmark. Highly recommended — I’ll definitely choose this property again whenever I’m in Gurgaon. 🌟

I had a wonderful stay at this hotel. Everything was spotless and beautifully maintained, the rooms were clean, comfortable, and very well looked after. The food was absolutely delicious, with a great variety and excellent quality at every meal. You can really tell that care goes into the preparation and presentation. What truly made the experience exceptional, though, was the staff. Everyone was friendly, professional, and always willing to help with a smile. Their attention to detail and genuine hospitality made me feel very welcome throughout my stay. I would happily return and highly recommend this hotel to anyone looking for a comfortable and enjoyable experience.

I stayed at The Westin Gurgaon, New Delhi from February 14–18, 2026 and would like to share both positive feedback and an important concern. Accommodations & Service – Excellent I stayed on the Executive Suite floor, and the room was outstanding. The suite was spacious, beautifully maintained, and offered exceptional closet space, something I greatly value when traveling internationally. The bathroom was equally impressive, stocked with an abundance of amenities that made the stay comfortable and convenient. From arrival to departure, the service standards were strong. The greeters, bell captains, and security team handled the screening process efficiently while maintaining professionalism and warmth. Check-in was seamless and well-organized. Laundry service was also EXCEPTIONAL — fast, reliable, and handled with care. One of the highlights of my stay was a massage at the Heavenly Spa with Gita. Gita’s technique was truly exceptional. She demonstrated excellent knowledge of pressure application, muscle release, and overall body alignment. The massage was not only relaxing but deeply therapeutic. Gita is highly skilled and a significant asset to the spa team. For the above, I would rate the property and room as a FIVE! However, I scored down my stay due to food safety concerns. My primary issue during this stay was the food experience. Many dishes contained pork, which I am allergic to, and there was heavy use of spice across multiple offerings. As an international traveler not fully accustomed to local cuisine profiles, I found it difficult to identify mild, non-spiced, or clearly allergen-safe options. Even when asked for mild or no-spice, the dishes came with heavy spice. This provided health challenges! Unfortunately, after eating breakfast at the hotel restaurant, I became very ill, which disrupted two full days of my stay. This was deeply disappointing and concerning. I believe this property has an opportunity to: Improve allergen transparency and labeling, Offer clearer guidance for international guests unfamiliar with regional cuisine, Provide more mild, non-spiced options, and Review food safety and quality control processes. Guests should be able to dine without fear of illness or uncertainty regarding ingredients. Unfortunately, this is not my first food safety incident at this hotel. It has happened during every stay. Overall, the hotel excels in accommodations, service, and spa quality. With stronger oversight and consideration in food and beverage operations, the experience would align fully with the high standards expected of a luxury property.

It’s been nice hotel, nice and clean rooms and amazing vibe. They got nice restaurants where they serve variety of delicacies.

I stayed at this wonderful hotel in January with my wife and had an excellent experience. The hotel offers airport transportation for a fee, and a car was waiting for us upon arrival, which made the transfer very convenient. The property itself is a massive and impressive structure in Gurgaon, and the rooms are spacious, comfortable, and well appointed. The service throughout our stay was outstanding. The main breakfast restaurant deserves special mention for its extensive selection of cuisines and high quality of food. Most of all, it was the staff who truly made the difference — they were consistently courteous, attentive, and eager to make our stay pleasant. I would highly recommend this hotel for anyone planning to stay near the Delhi airport.

We spent one night at the Westin Gurgaon after arriving from Europe. Great location about 20-30 min from the airport (depending on traffic). Rooms are spacious, bed VERY comfortable. Great pillows. We booked a dinner, bed and breakfast rate which was excellently value for money. The absolute highlight though was the breakfast and dinner buffet. An amazing spread, but the best was the service we received from Chandan, one of the restaurants team leaders. Chandon was amazing: he was so customer focused, made us feel so welcome and turned a wonderful buffet into an amazing experience. Thank you so much. The hotel is fortunate to have such a dedicated, customer-focused employee.

"Had a fantastic stay at Westin ⭐️ Location: Superb central location, everything's within walking distance - shops, restaurants, attractions, you name it! ⭐️ Room: Spacious & clean with great amenities, comfy bed - perfect for unwinding. ⭐️ Atmosphere: Chill vibe, staff were super friendly & helpful. ⭐️ Value for money: Bang for your buck, totally worth it! Would definitely stay again 😊"

We stayed at the Westin for 9 nights, and rang in the New Year in India. The hotel is fantatsic and the staff is great. The conceirage team that arranged cars for us, the drivers (Deen especially), the housekeeping team on the 7th floor and their manager (an amazing woman who recognized me from my prior stays there), and the front desk staff was professional, knowlegable, and absolutely helpful. The breakfast at Seasons was great and Chef Gilbert is a treasure. Stopped by to ask my 20 year olds if they were appreciating the food, and if there was something they specifically wanted. The selection is seasons is wide, tasty, and generally continental, Indian, and Chinese. I will return. It was areally good stay. Kudos to the staff and professionals at the Westin.

Absolutely loved our December 2025 staycation at The Westin Gurgaon. It was a truly relaxing and memorable experience. We really enjoyed all the meals, and the warmth and efficiency of the team made the stay even more special. A special mention to the Club Lounge team-Priya Priyadarshini, Pushkar Raj, Gilbert, and Aakash, for their outstanding hospitality. Kudos to the team and keep going strong!

We spent New Year’s Eve at The Westin Gurgaon, and unfortunately, the experience was disappointing. The package clearly included champagne with a private butler, which never happened. Being charged for basic in-room requests like ice was surprising for a five-star hotel. The food quality and snack offerings were very average, and there were no basic munchies on the tables during the long sit-down evening. Bar service was also slow, likely due to limited staff. The only positive aspect was the Sufi band, which was genuinely good. Overall, the experience did not live up to the standards expected from the Westin brand.