Extended Stay America Suites - Lawton - Fort Sill

Na

It’s outdated, the breakfast advertised was not accurate… I feel like the staff were not professional at all. We get charged a pet fee 12 days after we check in and was not notified of the charge even after the front desk lady said there was no charge before checking in. The furniture were outdated, mold on the curtains

Staff was great!

The entire facility needs a face lift. Recliner in room had fabric on arms worn off. No modern outlets. The pillows were lumpy. The beds were visibly sagging. Outdoor grills advertised as an amenity weren't usable and hadn't been for a while. Pots, pans, and silverware advertised for rent were disgusting. Because our stay was less than 2 weeks, we were denied usage of a broom or vacuum for our room unless we paid $10 and have housekeeping do it. There should be an option to use a vacuum without cost.

Everything.

Awww that their breakfast wasn't available, but understandable why.

Na

The young lady at the front desk, Miss MEGGAN rude disrespectful through my keys at me told me she didn’t have time to respond to any of my questions completely unprofessional I felt attacked. I felt disrespected, and I would never stay there again.