Casa Cupula LGBT Luxury Resort

I had the absolute pleasure of staying here in the Bella Vista Suite for the past week. The suite was spacious with a huge balcony overlooking the bay, a dining table for six, a full kitchen, and a king sized bed with a large bathroom (separate shower stall and bath) and plenty of storage space for 1. The staff at check-in were friendly, helped with luggage, and made the process very easy. The main pool area featured a taco restaurant that everyone enjoyed, and a bar that was staffed all day by handsome men who were very happy to get your drinks for you. I only wish that the bar was a little higher quality… pina coladas were made with a low quality mix rather than actually mixing together pineapple juice, cream of coconut and run. A minor point, but one they could improve. There was also a “secret garden” off the main pool where one could wonder for sexual intimacy. Nice to have everything you need in one place! But here’s the secret to this place … the atmosphere they create. Everyone in our group (of various body types and ages) felt amazingly welcome here, and the crowd was without attitude. It felt like one big gay family. The pool area was alive with loud music Thursday to Sunday when the hotel hosts special events … rooms close to the pool would be noisy (and are noted on the hotel’s website as such). The sense of family created here made the slightly run-down rooms disappear (for instance, the screen door on my balcony was torn in many places, so not very effective at keeping out bugs … why didn’t someone on the housekeeping staff report this to be repaired?). If you’re looking for new and glitzy, look elsewhere. If you’re looking for a fun gay scene with all types of men, who are there for a good time to enjoy with each other, that has a restaurant on site, and is literally a 10-minute walk into the gayborhood (or a $4 Uber ride as the walk into the gay village is straight downhill) this place rocks! I’ll be back, with pleasure, to this wonderful spot of gay positive energy!

WOW this place is gorgeous. I was here for the final 3 days of my trip and it was absolutely stunning. Israel handled check in and couldn’t have been friendlier. Extremely informative of the multiple amenities the hotel had to offer and the services at the hotel were as efficient as they were professional. Tucked away in the hills, so it is nice and secluded- while not being too far from the scene. The food at the Bistro was fantastic. The pool club was gorgeous and the views of the city/bay are spectacular. When I had a super minor injury the hotel staff was all over it. The ONLY reason I even mention it is because I am a firm believer that the way an establishment recovers from a mishap can earn a guest’s loyalty- and they absolutely have earned repeat visits out of me. Israel and Luis take wonderful care of their guests and I look forward to seeing them again next year.

My week in the Greenbelt Suite was excellent value. I had a super comfortable bed, huge walk-in shower, strong ac, fully equipped kitchen, large living room, and a private veranda perfect for reading and morning coffee overlooking the lush greenery. Every staff member was friendly and knowledgeable; all spoke fluent English. Breakfasts onsite were delicious and two massages by Eduardo in the spa were of an extremely high standard. Getting down the hill is easy and many of the best restaurants and bars in the Zona Romantica are a short stroll, but everyone should understand that the walk back up the hill can be challenging (cabs and Ubers are everywhere though) and there are many steps inside the hotel. This is easily the finest place I have ever stayed in PV and I would he happy to return for luxury and pampering

Casa Cúpula: A reflection of energy, not hospitality. My recent interaction with the owner revealed a level of hostility and projection that no traveler should experience. I canceled my trip during an active safety situation in Puerto Vallarta. Instead of understanding or professionalism, I received accusations, disrespect, and retaliatory behavior. When I responded with clarity and asserted my rights, the owner labeled me “aggressive,” even though my communication was direct, calm, and truthful. After processing the refund, his server blocked my email — confirming the avoidance and the lack of accountability. The last time I stayed there, I became sick for the final two days. This time, a cartel incident occurred on the exact days I was meant to arrive. That alignment was divine protection steering me away from a place that no longer aligns with my path. Hospitality is not just décor and branding. It is energy, humility, and how you treat people when circumstances shift. Casa Cúpula failed that test. Travelers deserve establishments that honor respect, not react with retaliation.

There’s nothing more disappointing than booking a PH suite at more than $400/day and having plumbing issue whereby you are standing in a shower with inches of regurgitated back-flow. That may have been overlooked, if it hadn’t been for unsatisfactory services to boot: 1) The hotel is on top of a steep cliff and walking to close by restaurants isn’t really an option for food and spa services. 2) never before have I had three toes bleed in one pedicure. The spa “technician” had the nerve to get an attitude when I asked him not to be so rough. To add to that, the foot bath was a cheap bucket brought out without electricity for a 5 minute plunge in an hour long session. 3) the food at the breakfast bistro was an epic failure. With only 3 other occupied tables at the time (all with food), I waited 30 minutes for scrambled eggs and hash browns. After asking 3 times about the status of my order, they finally brought out cold hash browns so soaked in cooking oil they were inedible. I left and paid in a rush to go to a yoga class of site. 4) the final nail in the coffin: upon checkout I notified the concierge Simon, who had been helpful from the beginning, of these issues. He assured me that they would make an accommodation via our chat message. I told the cashier about that upon checkout. He said Simon would take care of it after I closed out the bill. And of course, due to the “technicality” of the bill being closed out, I was told there was nothing they could do any longer! What a waste of money! Go stay at a real $400/night resort in PVR and get your money’s worth…because it didn’t happen for me here….

Perfect in every way. Incredibly well maintained, beautiful oasis, a place to relax and enjoy oneself, but slightly out of the downtown area. Easy access to the beach, and the hotel will even drive you there if you're not in the mood to walk down the hill. Our suite was amazing, and the staff could not be more welcoming and helpful. Not our first visit to Casa Cupula, and certainly not our last.

Nice room and friendly staff; very nice pool area for gay parties

Got the room under the pool area. Don’t book it if you want to sleep: from 8 am on Sunday morning I could hear a lot of noise above my head

A great experience all around. Our accommodations were roomy and comfortable. The food and drinks were tasty. The best part was the staff. Everyone went out of their way to make us feel welcome and comfortable. Highly recommend!

Casa Cupula was an amazing experience. From Boris, Felix and the team at reception, to the bartenders and servers… the hospitality and friendly, welcoming culture was magic. Easy walk to the malecon and bars and restaurants. Will definitely be back.

The property itself is so beautiful, clean, and a great deal for your vacation stay! I stayed 4 nights and the only complaint i jave is walking to and from romantic zone. If you dont mind walking ots about 12 min on foot but its kind of a workout back up the hill and stairs when its hot. Other tha. That the property was perfect. Restraunt had delicious cesar salad and civiche