Guyers House Hotel

Well situated not far from Bath and allows dogs, staff were attentive and the room comfortable.

We stayed here for a celebration. We checked in and found the room to be basic, grubby and shabby and in addition, I haven’t seen a shower curtain for years! Unbelievable in a 4* hotel! The bed was extremely uncomfortable and the old taps in the bathroom couldn’t be fully turned off. The carpet was old and smelly. There was lino in the bathroom which was positively antique! The service was non existent. We went to the bar before the function started and we had to ask the person on reception if we could be served because there was no one working there who served us after having to wait at least 20 minutes, but didn’t know how to walk the till as it ‘was a new system’ so asked us to sign for the drinks. We had no idea that the 2 glasses of wine came to £25 PLUS £2.59 service charge! The function came to an end relatively early so we went to the bar with friends for a night cap only to find it closes a 22.30 and even if you’re a resident paying a lot for a room they won’t serve you and put it on your tab! But as I said, thank goodness it was closed due to the next day’s discovery of how exorbitant their prices are! The staff were uncaring and clearly their hospitality training was non existent. We also witnessed another guest expressing his displeasure and said he’d get better service in a Travel Lodge! Very relieved to leave! 4*?? How have they got that rating??

The hotel states fresh local produce, breakfast was hard bacon, strange tasting sausages (not edible) tinned button mushrooms and almost £19 - really?? As per another’s review mould in bathroom, paint flaking on woodwork, dirty walls, quilt cover far too small for the bed, one coffee pouch and one chocolate pouch in a double room. Paid the extra £50 for 2 dogs, and for that you expect the rooms to be clean. Would not recommend and definitely would not stay ever again - the owner seriously needs to update everything or close the place

Literally the worst value for money of any hotel room in my life. Arrived before 11pm Saturday, yet couldn't get a drink in the bar or room (all pubs in town were also closed). Other guests were also refused service, and were very unhappy. Shower was hanging off the wall. No USB chargers/mains plugs by bed. Dated rooms with stained, dirty paintwork and faded old pictures. Curtains too small for window. Mould in the bathroom, pervasive smell of damp in room. Hot water takes minutes to come through, making hand-wash impractical. Call to reception unanswered. Car charger not working. Single decaf sachet / chocolate / toiletries in double room. Building is lovely though, it's just a shame that neither the staff nor the management seem to give the slightest care to the place or its guests.

Food inedible constantly missing items ie no mushrooms for breakfast sausages cold and dehydrated waited Over 40 minutes before being told lost our order so left as nobody offered reasonable exc

It is easy to criticise, so instead I'll just present the facts. On approach the place looks lovely with nicely trimmed hedges and a gardener doing work. Reception was empty so joined the queue until someone finally turned up. Our dog friendly room was small was small with old cobwebs. The en suite grubby with many old marks and stains as well as overpriced rotting wood. Hot water took many minutes to arrive each time you wanted it. The hotel claims 'fine dining'. We had to go and find someone as the dog friendly music devoid bar was empty and reception did not answer the provided telephone. The rose wine ordered was warm due to not being stored in a drinks fridge. They offered to place it in the freezer for ten minutes. We opted for a large warm that did not appear to be the claimed 250ml. Two steaks both appeared to be the same despite one being medium and the other medium rare. Both came with a small leafy salad, chips and peppercorn sauce, nothing else except for one having been cooked with the cling film still on it. Cheese and crackers had soft crackers and one bad brown and damaged grape. Breakfast was table service again in the dog friendly bar. This time we were given napkins which we didn't have at dinner. Offered a buffet but none was laid out anywhere. Black pudding on full English was the cut off the end. Toast was one pre sliced basic loaf each with one pat of butter between two after having to ask for it. Tea was a large pot for four cups with one builders tea bag per pot. At check out they tried to charge for extras without taking the already paid deposit into account. Is this really fine dining experience? Some claim the hotel is 'shabby chic'. Couldn't find any evidence of chic. Prefer Premiere Inn at a third of the cost.

Lovely stay in this old country hotel. On check out it was quite upsetting to witness a guest shouting and swearing at the young receptionist. He was clearly wanting to get money off anything he could think of; including overdone sausages in his breakfast! They have video recordings of the reception which I’m sure will confirm he was told about the early check in charge. I hope he is banned from ever setting foot in the hotel again. Katie handled the situation very professionally despite the abuse she was getting. Any complaints should be made in writing to the manager.

We stayed for one night after attending a family birthday here on the late summer bank holiday. It is a great location with beautiful gardens. My husband and I stayed in a spacious four poster ensuite room and our son stayed in a smaller single enough suite room next door. The hotel and rooms have a country house lived-in feel with classic antique furniture. The beds were comfortable, dressing gowns and slippers were provided as well as tea and coffee and complimentary water. It felt more like a large family house than a hotel as there were lots of homely touches. The breakfast was lovely and made to order. We had scrambled egg and smoked salmon along with a choice of cereals, fruit etc. We will definitely stay again as we have family in nearby Box and it's a handy location when attending family gatherings.

Service was poor and the hotel seemed unclean especially on the stair wells. Plus it seems hotels.com overcharged me and I’m still waiting for a response.

Stayed here last Sunday en route to Dorset. The hotel was quite quiet when we arrived although there had been a wedding on earlier in the weekend. The hotel is a mile or so outside Corsham and is easy to find. The staff are very friendly and helpful. Our room had a decent selection of teas and coffees on the hospitality tray plus two bottles of water. The wifi was fairly reliable. We had an excellent meal on the Sunday evening and our breakfast the following day was cooked to order. I have stayed here once before, I think in 2015, so I hope it isn't a further ten years before I return!