Bellstar Suites at Solara Resort

Location and amenities for the price was a good value.

We had to call to have the freezer serviced, the toilet made a loud dripping noise, bathroom sink facet was leaking out onto the counter top. The kitchen sink faucet was leaky, the electric fireplace didn’t work. Signage throughout the property was vague.

The location, absolutely beautiful. Place was beautiful too.

No one at front dest to help. Didn't get a call by 4, then when I tried calling it took several times to get thru to someone for my room number and code. Parking was difficult because some took up more than one spot. Also spent about an hour helping 3 Korean guys as I was heading to hot tub with daughter. They didn't get any info on room number, code and they didn't even have a number to call anyone. I really think you need to rethink the communication part of all this. Absolutely confusing and frustrating.

The view of the mountains other than that the property is run down and it shows. There are so many newer better places and locations to stay at in Canmore.

Everything. The lighting was terrible, it was old, amenities were horrible, no staff everything done remotely online through the app,

I like the room its family friendly

The pool access the staff told us that we have the pool access but we need a longer walk but irequested to pool access nearby our room because we have baby that loves water , but we end up not using because its way too far in our room

The room was nice and had all that wr needed.

The check-in process and getting into the parkade seem more complicated than necessary.

The beds were comfortable and the view we had of the mountains was amazing. Location was good, away from the highway but close enough to walk into town or get on some trails. Wellness on-site spa was reasonably priced and looked very clean.

Online check in had glitches and no front desk person. Had to drive to another place to get checked in. Resort rep was not as helpful as I have experienced. Our particular unit was very run down. Only 1 of the 3 fireplaces worked. No maintenance person available to help us in person. The dishwasher worked but was not anchored into place - could lead to water leaking below! Carpet in smaller side of unit was ripped and torn. Noisey dog next door. Rep told us to ask tennet to keep dog quiet as they didn't manage that unit. Picture showed an outdoor hot tub but it was indoor and smelled heavily of chlorine.

Full equipped kitchen , location was good close to Canmore downtown.

Pillows were very uncomfortable, pool was a bit dirty,

Location

The room was not completely clean, we did not get access to the room at 4pm as the check in email did not arrive. The toll free number left us on hold far too long. We had to drive to the siste r property to get checked in and get our room code. This was a 2 hour ordeal. There are no carts to be found. We had to purchase toilet paper as there was not enough for the 3 nights. There was not enough dishwasher pods for the 3 nights. We have been coming here every easter for the last 9 years. We will no longer come back to the solara or any property that is managed by bellstar.

The location is great and you can walk everywhere

The room and facilities like the pool are becoming run down and not well maintained