The Lake Hotel Tagaytay

Good experience, great views and nice room

Wonderful overall experience

The staff are very accomodating and friendly, I think thats the best asset of the hotel. Buffet breakfast was delicious Though one thing that we are not happy is the slow internet connection.. But all in all our stay was almost perfect! Thank you

We loved the view, clean rooms and friendly staff. The only thing that we did like is the Wifi or interent. Had a real hard time connecting

Great hotel with a great view of the lake. I know part of the hotel is under renovation, but it was not annoying or anything. Can't wait to come back when they are finished.

Staff were nice and helpful. Room was great and comfortable. However, work needs to be done with the drainage in the toilet as it smells. But after requesting for it to be serviced/cleaned, it's better. Had to put my car freshener inside the toilet though to mask out the smell.

The hotel is under renovation and would be glad to return. Service is excellent especially the breakfast. Super sarap breakfast. The staffs were all friendly and with honorable mention to the security guard who always help us get out of the main road cause of heavy traffic.

Where ever we ask the front of anything they would say because of pandemic. For example the hotel do not have a public transportation and or a tour activity. One day before our check out they have already disconnected our room wifi.

Wheelchair was old and rusted and no left foot rest. Attendant does not know how to use the breaks. and did not regard my moms feet on the corners of the ramp. Why the wheelchair access or ramp have a corner that could hurt my mom’s feet. The ramp is too steep for wheelchairs. Elevator barely fits just one wheelchair. i left an item and they don’t follow up promptly. When I follow up I have to describe a new staff all over again wherein they can have a log book and so they can all respond uniformly. i called up maintenance, tv can’t function with remote layer to find out have two remotes for tv, the bellman did not explain even after I gave a good tip, so have to tip maintenance guy again. Same maintenance guy also tried to fix sink not draining, he said working fine now ma’am, but as soon as I brushed my teeth, water started coming back up with black dirt all over the sink. So unsanitary. Did not bother to call again we are too tired for all the stress. Great view for taal perfect for picture taking.

Staff, especially Shem, was extremely helpful!