Svenska Design Hotel, Mumbai

I've never seen such unfriendly staff. They just wouldn't help. It was the worst experience at Svenska.

We booked the room from Booking. Com and we got a confirmation that says we can check in on the 16th and checkout on the 17th. After we booked, we called the hotel and they started, saying your Booking is only for the same day until 6. we already paid 5 k. They said you'll have to pay 8 k more if you want to extend. If you don't, your Booking is non-refundable. I told them that we have an email from the Booking.com.Also. I booked it for my guest and the senior manager said they couldn't change the name. You will have to make a new Booking. This money is gone. I was really surprised because I used to recommend this place. I somehow changed the name on Booking.com to my guest's name. I called them back and they said oh okay, you could it but we'll have to pay almost 5k more. I asked them to send me an email but they never did. So, finally, my office boy had to go there to sort it out. They literally trying to extract more money and harassed us . I didnt expect this from them. It is the worst experience. We would not recommend this to anyone ever again. It's really a crazy experience . We Finally paid close to 9 thousand . I could have managed JW Marriott or Novatel for the same rate for that day

Good service

Pest control needs to be done

Nothing

Very poor service at reception. Inadequate toiletries were present in room. Room service staff was not trained abt handling in room calls n orders

The stay was made brilliant by the warm hospitality provided by Chetan. This made all the difference and is what made Svenska stand out. If I were to book again it would definitely be because of the hospitality and warmth Chetan gave us during our stay.

Polite staff

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Horrible staff and hospitality

It was clean and comfortable.

The wi-fi repeatedly disconnects The room key often doesn’t work - despite keeping it away from mobiles, etc.