Svenska Design Hotel, Mumbai

I had a great stay at the hotel. The service was excellent, and everything was well managed. A special thanks to Chetan for being so helpful, polite, and attentive throughout my stay. he truly made the experience even better. Highly appreciated!

Hospitality

Nothing

I made a booking at 10.30pm, selected the room and paid for it. I needed a room for checkin on 27th March evening and checkout on 28th March 4am morning. I paid with credit card. On arrival at the hotel I was told that I had booked a room for time frame 12pm to 6pm and that there was no room for me. I had to purchase again for room to sleep for 4 hours. I do not understand how a person can book a room for time that has elapsed and be charged for it with even using it. The most interesting part was that at 11pm or so they still had 3 rooms available. To me this is absolutely fraudulent. To make things worse I my card was charged again by the hotel whilst I was flying back home. I will never refer anyone to this hotel.

chetan at front desk is accomodative and ready to assiist at all times

chetan Is always welcoming and assure that my room is spick and span its a second home for me now Thank You svenska for making me home feel