Hampton Inn Muscatine

The property is outdated and depressing. Definitely not worth the price.

All good

This is by far the rudest and most intrusive Hilton hotel I’ve ever stayed at. I was denied access to the breakfast area just to grab an apple and was told no since it was a few mins after 9pm. I asked for water bottles and said I was only entitled to the first bottle at check in. I am a diamond member with over 800,000 points with this branch and I’ve consistent had issues with customer support telling me that the policies are being adhered to exactly. Even if it’s a lil bit picky, their only diamond member parking has a tree that scratches up my car if I try to park in it t and when I asked if they could trim it again they didn’t. I stayed two times at this hotel specifically and the both times the laundry wasn’t working and it was the reason why I checked out early both times I visited here. One of the cleaning ladies asked me about some of the personal stuff I have in my room as I was walking by and I have my do not disturb sign up and for a split second I wondered how a complete stranger knew such personal details about myself. In general I think this is the last time I’ll be staying at any other Hilton operated facility.

Everything was good

Great stay

Not a lot of options in Muscatine so we chose the economical one! This hotel property is dated and in need of update. Good size bathroom but, other than that I have nothing really good to say!

G

My card was charged twice for the stay and when I tried to get it taken care of before checking out, I was assured the extra charge would be taken care of. When I returned home I noticed the extra charge was back on there.

Check in was great. Front desk attendant was very helpful. Hotel is in a good quiet location. Room was ok. Nothing extravagant, the furniture was worn, some tiles on the floor were broken, draperies were lacking, but it was fairly clean and the pillows were comfortable. Really not worth the money we paid though.

After waking up from our first night we noticed a lot of ants on the tile floor. The housekeeper was in the hallway and we showed it to her. She said that she would spray and get rid of them. Upon our return that evening the ants were still there! We called the night desk clerk and she came up (2nd floor]. She immediately put us in a different room on the same floor. We woke up the next morning and our nightstand and the bathroom floor had alot of ants! I took pictures before leaving the room and upon our checkout we showed and discussed it with the day front desk clerk. She had no answers nor was willing to offer any compensation. The GM called me the following day. She was sincere and arranged for compensation. I wonder is this an ongoing problem at this hotel? The breakfast was very good by the way.