The Bell Pool Villa Resort

Room service was always ontime, pool was at good temperature, this resort has the best food, better than all restaurants ive been to, best holiday ive ever been to, will definitely go back

Excellent

Large swimming pool. Yet yellowish water from pipes.

The property was amazing but we had issues while checking in. Although we reached early and were willing to wait for the right check-in time, we ended up waiting beyond that as their villas were not available due to previous guests not checked out on time. Also the staff was pretty hostile once we refused their tour packages to local attractions.

Firstly, we called one day prior to our reservation to confirm early check in and late check out. The receptionist told us we could check in as early as 12pm and checkout until 3pm. However upon arrival at 1pm the receptionists told us they could not check us in until 3pm even though we called to confirm the day before. We had booked the three bedroom private pool villa for one night. The villa itself had beautiful landscaping and the rooms were clean. However at about 7pm the second bedroom air con leaked water all over our suitcase. We called reception and someone was sent to fix the leak promptly however left towels and tools on the floor of the villa. In the morning our breakfast was delivered at 8am. The food was nice. We then left our room at 10am and again went to confirm with reception that we could check out at 3pm. The receptionist informed us we could not as the villa was booked. However we told her there was still a three bedroom villa was still available on Expedia to book for the night! We ended up paying an extra 2000 baht to check out at 4pm (funny since it was meant to be booked). After this we returned to our room after shopping at 2pm and found that our breakfast dishes and left over food was still not cleared over 6 hours after it was delivered!! Flies and ants all over it. We checked out at 4pm and still the food hadn’t been cleared. When we told receptionist at checkout she just said sorry. Very disappointing 5 star experience!

Nok did a wonderful job of being attentive and making sure our stay was fabulous! We will definitely stay here again if we come back to Phuket. You cannot beat having your own pool and impeccable service! Plus the food is amazing at this hotel

Excellent resort! Everything is good, the private pool size is big, all staff are very helpful and friendly, will definitely come back again and recommend to my friends.

The Bell villas was a really fantastic getaway from it "all" resort...The staff "Bella" was exceptionally helpful.... The served breakfast by the poolside was really nice..

Staff not entirely friendly or punctual we were left in the reception with no one to help with bags for a long time

Me and my wife just recently spent our honeymoon at the bell and all I can say is that we both loved it. It is such a lovely villa to stay at. Lovely service. The staff were amazing. Everything about the bell was great. We would love to stay there again in the future.