Holiday Inn Express London Heathrow T5 by IHG

Close to the airport.

The food was not great.

Bed and room was relatively clean

Breakfast was empty, staff were rude, paid for car parking and when arrived told there was none and told to go find somewhere to park. Had to argue with car park staff and then reception to get a space I paid for! Very loud and noisy.

Nothing

Where should I start, the concept of cleaning is non existent, from the start, the breakfast plates where dirty , the cutlery is dirty with food particles from previous user, the hallways between rooms is dirty and smelling rotten The worst is when we arrived after long travel around 12:30 , the receptionist said there is no rooms available until 2 if you want early check in pay 20 pounds ??? Like you just said there is no rooms ??? , also the parkings is 16 pounds per night which is pricy

Lovely large, comfortable and very clean room. Staff were incredibly helpful when my son needed a fridge for his medication and actually moved him to another room to accommodate the request. Breakfast was good with a choice of hot and cold food.

I would have liked to see more fresh fruit at breakfast.

Fabulous stay . Lovely Breakfast . Friendly staff

Breakfast was excellent . Rooms are clean .