Plaza Pelicanos Grand Beach Resort All Inclusive

El sky launch

Todo estuvo bien, tal vez mas mantenimientos a las instalaciones en general

La ubicación excelente pues caminas un poco y llegas a la avenida principal para tomar el transporte. El buffet y los snacks muy rico y variado, el personal es amable y cuentan con diferentes actividades para realizar en la alberca, voley ball de playa, karaoke, baile, lectura.

La humedad y que no haya internet en la habitación, además que la televisión cuenta con aproximadamente 5 canales de cable y no se puede conectar al streaming

The staff was fantastic! Shout out to Omar a server and Erick the bartender. They went out of their way to show excellent customer service. The rooms were clean so shout out to the cleaning staff. Very small resort but great for a family vacation.

This was our 9th time staying here. Wonderful staff that make it feel like home. Waiters remembered our usual drinks so didn’t even have to order every meal. The breakfast quesadillas were amazing as were the tacos from the taco truck every night. I am completely blanking on names, but there was one waiter with a treble clef tattoo that was above and beyond during the morning restaurant shift. Rooms are comfortable and cleaned promptly which was great as we traveled with young kids so nap time wasn’t an issue. Pool felt warmer this year which was a plus. We were there over the events that occurred in February 2026 and felt completely safe. Staff stayed over so we did not notice a disruption in services and helped maintain calm. Can’t recommend enough! We will be coming back as long as they keep the taco truck - we are gluten free and that was a good option on menu nights like Italian night. The food has always been good but was even better this year with improvements to the menu and grill night at the buffet was a big hit.

I had an incredible time at this resort. The location was great and only a short uber ride from zona romantica. There are lots of delicious restaurants and tacos stands nearby the resort as well if you want a break from the resort food. The staff were incredible. Always nice and willing to help. They really made my stay that much better. The atmosphere was also very welcoming - from the staff to the tourists. The rooms themselves are a bit dated, but they were great for the price I paid. The rooms and hotel were always clean. The AC worked great and the shower had hot water whenever I needed it. I had a balcony that had a gorgeous view of the pool and ocean. I never really had any issues with noise. The pool area was also good - although I tended to stay on the beach. Never had trouble finding a chair to sit/ lay in. The food is what you'd expect at a resort. Sometimes it was meh, but often had tasty options. I never did try the a la cart restaurant as the buffet sufficed enough for me. Only warning I have is that the Wifi was not the most dependable and did not work in the rooms. I had an eSim for data as well, which couldn't get bars inside the room. Thank you to the Plaza Pelicanos Grand Beach Resort for making my stay so wonderful!

We stayed here from February 18-20 2026. The service was exceptional! We were well attended to and staff was helpful with any questions or requests we had. The food for a buffet (with all inclusive package) was great too with lots of variety. Drinks were also good with many options. Resort is well located with a walkable area right outside or a short uber ride to a plaza nearby. Sky lounge was beautiful with a view of the ocean and over Puerto Vallarta. Pool was nice and very clean. The atmosphere was super friendly and active with the Kermes, pool volleyball with other guests, and live singing/dancing performances Some negatives during our stay: Rooms are pretty dated, old but otherwise clean Rooms have thin walls and were able to hear our hallway noise and neighbors pretty easily (they had a crying baby) Spotty service and no Wi-Fi in the rooms, lobby or common area were good though Overall thoughts: I think we very well got our moneys worth and some more with this resort. Rooms could use an upgrade. Even with its drawbacks, for the price and the experience we got, we would come back again.

The personnel, very friendly

Everything, the rooms are super old and in bad shape

Staff were great, the food was delicious (we had the all inclusive) and the pool area was very nice. The hotel has a good location on a great beach for walking for miles in either direction. We loved the skylounge rooftop bar for a sunset drink! The entertainment was good on three of the 7 nights we were there. A convenient bus to get to and from the Malecon and zona Romantica stops close by, costs only 10 pesos.

The room had a musty smell, and even the AC air smelled musty. All my stuff smelled like that when I got home. There is no wifi in the rooms! The shower curtain was too short, and each time we took a shower, the floor of the bathroom would end up soaked in water. The coffee was mediocre at best, and no capuccino nor specialty coffees were available (except at night at the a la carte restaurant). There are too few beach palapas, even when you count the palapas on the sandy hotel area adjacent to the beach, so you had to wakeup early to reserve one of those.

Review of Plaza Pelicanos Grand Beach Resort We stayed at Plaza Pelicanos Grand Beach Resort from 2/24 to 2/26 due to the crisis in Puerto Vallarta. We had to leave a resort closer to Bucerías because of the outrageous prices they were charging to extend our stay during the emergency situation. Like many properties in the area, rates increased significantly, and we ended up paying around $200 per night here as well. The rooms and fixtures are older and could definitely use updating, but given the circumstances, we were grateful to have a place to stay. The food was actually very good, and there was plenty of it despite everything going on in the city — that was appreciated. Where there is serious room for improvement is at the front desk. During a crisis, customer experience, empathy, hospitality, and simple attention matter more than ever. Guests should never be left standing without acknowledgment. A simple, “I’ll be right with you,” goes a long way. Management may want to remind desk personnel how important those small gestures are — especially in high-stress situations. Now for the highlight of our stay: the pool staff — especially Danny (female) in the pool area. She provided some of the best service we have seen in a long time. She went the extra mile, had a great attitude, and truly demonstrated what hospitality looks like. She explained everything clearly and treated us with kindness and professionalism. The front desk team could learn a lot from her example. Danny — keep up the great work! We were also approached about a timeshare project being built next door (approximately 25 floors). We were not interested, especially given the situation at the time. I hope management remembers that it was the original “gem by the sea” that built the reputation and created the jobs for everyone there. During a crisis, people remember how they were treated. Thank you to the staff who showed up and worked during a difficult time. That does not go unnoticed. S.Q.