The Westin Houston, Memorial City

It was amazing Lesia was very helpful and customer service was amazing

Manuel was great and really helpful with what I needed

I had a great time at The Westin Memorial City - from the check-in to our entire stay and until check-out. The staff, particularly Marevic and Manuel, were hospitable, friendly, and sincerely catered to our needs. It was home away from home. The room was clean, quiet, and spacious. I was also fond of the gym - clean and well-maintained.

I had a late check in; after midnight, and Lisa at the front desk turned a sleepy, grumpy evening into a delight. She sorted everything super quickly and with a generous smile. She helped me accommodate special requests and even followed up with extra considerations to make sure my needs could be met. I'm grateful for her service and support for my after hours arrival. Thank you Lisa!!!

The front desk staff are great, especially Marevic was exceptional. Will come here again!

Great location, friendly staff, but poorly run. Talk with Managment apparently the sensors that shut the AC off during the night if no one’s in the room well if you don’t walk by the AC even if you’re in the room, it doesn’t work. For hotel, it was charging almost $400 a night. It was a very disappointing experience.

THE RESTAURANT HAD HORRIBLE SERVICE. WE WAITED TO LONG TO BE SERVED.

Weirdo kept hitting on my girlfriend knowing she was taken. He was being disrespectful and left number inside of the car which I don’t find very professional and isn’t something you should be doing while on the clock.

The hotel location was great, the comfortable bed Westin is known for lived up to its reputation, the access to the Target across the street was great for this team mom who needed to pick up snacks for athletes, yet despite being on the 16 floor (room 1626), I could still hear engines reeving and traffic all night. The provided ear plugs should have been a red flag! I had a sound machine and ear plugs and still couldn’t sleep. I booked through Amex and requested a quiet room but it appears the request was ignored. I would advise asking the front desk for a quiet room (facing away from traffic) before confirming room selection.

I usually love staying at this property but the last time i stayed i was put in a room that smelled of burnt plastic and smoke. I came to celebrate my birthday and have dinner in my room. Ordered a steak and cheesecake and what i received was pitiful. When i went to the desk to get a room move and compensation for the smell making me dizzy and nauseous they gave me a larger room (i was traveling alone and did not need a larger room) and a 3pm check out (I’m a Gold member and get a 2pm check out either way but most importantly I needed to be on my way out of town by 1pm). These two things were given to me to “make up for” the smoke and horrible smell. This hotel blocked the official Marriott Survey from coming to me so I have to resort to TripAdvisor to share my horrible experience. I’m unbelievably disappointed. Will never stay here again.