Hotel AMBiANCE

We booked a room with Matterhorn view and terrace. All we could see was a crane and building site that blocked the view in a way that you couldn’t take a photo because of the crane. We paid over $400 for this room. The manager decided we could still see the mountain so there was no grounds for complaint. We should have been advised by the hotel that there was construction going on. They must have been aware of this as they also provided earbuds to block noise. All in all the hotel is ok, nothing special, but the managers handling of our situation was beyond disappointing.

Location was great, clean, roomy, view of Matterhorn, great breakfast and friendly staff!

Lots of construction near the property so some noise.

Location

Crane blocked view plus noise from construction

My mum and I really enjoyed our stay at Hotel Ambiance. We were given a room with the most amazing view of the Matterhorn and were super grateful for that!! The staff were lovely and facilities (including a lovely sauna space downstairs) were everything we needed. I will definitely be visiting Zermatt again and would happily stay here again!

Nothing 😊

We received a generous room upgrade without asking upon arrival and the staff was very friendly. Breakfast was delicious while our view of the Matterhorn was breathtaking. We’ll definitely be back next time we visit Zermatt!

Understated calm and well designed. The whirlpool spa was a nice extra! If you an afford it, go for a Matterhorn view room: provided you are lucky with the weather you won’t regret it.

Like everything in Zermatt it is expensive to my mean British eyes. And the town itself is a little like a theme park; a victim of its own success.