Worcester Bank House Hotel Spa & Golf, BW Premier Collection

Location, cheerful staff , tiny room and breakfast

Nothing really without being picky.

The breakfast was very good. The food available at a buffet breakfast is never going to be as hot or as fresh as table service, but if you can get past that, the breakfast quality was good.

It was all good.

Beautiful surroundings

N/a

Useful location for the Malvern Show. In the past we have cycled easily to the 3 counties showground. Our bedroom was large. The hotel was nice and quiet.

Very disappointed at the idea of paying for a swim. To be honest we'd have paid more for the room rather than pay to swim. Not something we've encountered in other hotels. The breakfast was disorganised. Waited so long for eggs to appear that my daughter had eaten her cooked breakfast. No scrambled, poached or boiled eggs. Similarly in the restaurant my husband ordered an aperitif. He waited ages then it appeared immediately followed by his starter. The bathroom was small my husband had difficulty showering without getting the floor wet.

Spa was lovely. A bit disappointing to have to pay per person to use it, but it was worth it. Dinner was good and do was breakfast. The room was enormous and comfortable

The shower temperature control was stuck so we had to ask reception to assist as the water was too hot to use it. They managed to fix it quickly

Well appointed beautiful garden and super views oh Malvern hills.

Low staff levels left inattentive staff ESPECIALLY at meal time. Lunch burgers were very poor and expensive. Patties were dry and burnt as was bun. Served with interest and never checked on. Minimal staff levels and disinterested staff even when reported at checkout.

24 hour reception

No access to pool without paying more

Facilities were great, staff were very friendly. Excellent lunch and evening meal