Tumon Bay Capital Hotel

The reason I will never ever ever goto this hotel ever again is all I asked for was a parsel refund for the last 2 days my frend was not had i known this i would have never booked it and i will tell all my fellow airline buds never to stay there as thay are not gest frendlythere and thay would not helpi

Need upgrade

Housekeeping didn't do a good job

Did not made my flight to Guam, so could not stay at the hotel. I requested to cancel my reservation on July 15, 2025 and expedia did not respond to my request. Made serveral attempt to expedia but no answer. So went will I get my money back.

Informed by front desk that the employee handling online bookings charged us an extra fee, and next time we should call to book. Then the following morning, a child set off the fire alarm 5xs. Last one was set off at 5am. When my family tried to exit as instructed, 2 emergency exits were locked. The pool was murky and very small. Not going back.

As soon as I walked into the room, the floor by bathroom was wet. Sinks in bathroom look like they could use fixing. There was dust from termites under the bed.

A bit far away from the actual estblishment

Smell of Cigarrette in the lobby.

Staff was helpful and friendly however facility is old, dirty and in tough shape. Ocean view in each room with a small balcony. Bathroom is scary. Indoor parking was a plus but elevators are hit and miss. Location is great for walk for dining and site seeing. No micro in room that would have been a plus. Frig was old and the freezer section had no door on it so trying to freeze anything was a waste of time. No kitchen, no room service so eating out was mandatory and the area is overwhelmed with good restaurants' choices but expensive. Many Japanese vacationers so that is why the prices are high in my opinion...food is great but so expensive - be prepared for that. The facility has a nice looking bar/restaurant but has been closed for years...the staff told me that it is only used when Korean students are there and they do their own cooking. Looks like they are staying open hoping for a good buyer who will rehab the whole hotel because of the competition in the area...the location is special. Overall we were able to work around the defects but the was a one in done for us despite the lower price. Our stay was 1 week.