Zeus Hotels Neptuno Beach - All Inclusive

Stayed at the Neptuno beach hotel for 10 days, a lovely hotel with friendly staff! Bright & vibrant atmosphere. Lovely beach view & beach right on your doorstep. The food as a fussy person wasn’t always my favourite however I was catered for when I’d ask for plain rice or fruit such as bananas which made my stay & choices of what to eat bearable! Thank you to the staff for making my stay welcoming. :)

Friendly and professional staff. Good organization. Excellent food.

The room did not match the reservation and the balcony door did not lock. I informed reception about this problem, but it was not resolved.

We booked Neptuno Beach for 14 nights back in December 2024 to secure a superior room. This was our honeymoon and birthday vacation. (With my husband we both celebrate birthday in July.) Upon arrival, around 3 PM, we were given a corner room on the ground floor, only one of its kind without balcony/terrace with only one street-view window, more specifically the dirtiest old car parked in the street with obscene pictures on it in the dirt. We were told we can exchange the room the next day after breakfast. Luckily, the next day we really were able to exchange the room around 11 AM. That is when we could finally unpack and start our vacation. We noticed this was a routine, during our stay, several other couples have gone through the same experience. This room should be used as a storage room, not as "superior" room for guests who pay a significant sum for it. Unfortunately, this experience has completely ruined our first impression. Next, I would like to list what we really enjoyed and appreciated: 1. Restaurant staff, cleaning service staff, beach bar and beach staff were all very friendly, hard working (around the clock) and polite. Hotel manager could be seen dining in the hotel restaurant which, I personally consider as a good sign. :) The staff was really well managed and organized. 2. Both lunch and dinner were fantastic, offering a broad variety of choices. We especially appreciated the frequent inclusion of authentic Greek meals, which made the experience feel special. My only small "complaint" is that during our second week, there were no fava beans as I LOVED it. :) 3. Drinks at the bar - I do not understand the negative comments about the drinks, I have not tried all of them, but everything we tried was tasty. Also, people, remember - it is not about getting drunk when you are on vacation. :) 4. Beach and the sea - The sea was beautiful—we just wished the beach was taken care of better to improve the overall experience. Unfortunately, in the late evening and at night, people who were not accommodated in the hotel used the sunbeds as the place to eat take-out and drink beer and they did not bother to clean after themselves. All the remaining rubbish was cleaned around 10 every day but until then, it was not a 4* feeling. I cleaned the beer cans sometimes, but I will not touch unfinished food to throw it away... Now, I would like to list areas of improvement: 1. Reception staff - We found all of them polite, but not very warm, compared to e.g. cleaning/restaurant staff there was notable difference. 2. On your way to the pool area and the beach, you need to walk past the back area of the kitchen, where there is a bit mess outside and bins for food to be thrown away - not the best view to be honest. 3. You cannot really open balcony in the building with superior rooms which is not the part of the main building on days when there are huge rubbish bins prepared to be emptied (terrible smell in the heat) and this was almost daily. 4. One day, around 10:00 PM, we found out our part of the hotel was completely out of tap water. We went to bed early (as the next day we had to leave very early to a trip to Santorini) and just thought it will be resolved quickly. However, at 5 AM in the morning, there was still no tap water which means the toilet will not flush, you cannot wash your hands etc. and we were also out of drinking water by this time. I went to the reception and informed the personnel and asked if they can provide us with bottles of water to flush the toilet etc...we did not want the cleaning staff to find a "surprise" there; he said he knows about the outage and that they do not have any bottles for the guests. Fortunately, toilet and sink behind reception area had the water supply as I learned after asking if they can give me bottled water... so we could have used at least that...but I can tell you it was not very comfortable. I completely understand this can happen, especially on an island, it is not about the fact this happened. It is the attitude of the receptionist/hotel which was disappointing - no water, no proactive help. 5. One day I witnessed nervous breakdown of one staff member at the reception area. I did not feel safe. He was walking towards the small table where they keep jug of water with lemons, fruit and biscuits, with ice to be put into the jug of water. For some reason, suddenly he violently put the containers filled with ice on that wooden table after receptionist told him something, the ice spilled all over the reception area and he marched outside. They were arguing in Greek and after some time, he came back, took a mop from the storage room and started cleaning it while he was still arguing with the receptionist. I was there, waiting for my husband who had to use the toilet and the receptionist completely ignored a guest witnessed that outburst. This should not happen.... While there were areas that need attention, we enjoyed many aspects of our stay, especially the food, the staff around the restaurant and beach, and the wonderful sea. With better care for first impressions, reception, and facilities, this could easily become a place we would love to return to.

This was one of my best vacations in Greece! The journey from the airport to the hotel took no more than 15-20 minutes. The hotel is small and cozy, but clean and well-organized. The food was excellent and constantly replenished, with snails, mussels, shrimp, and calamari, so there was plenty of choice, but you have to like Greek cuisine, and I could have eaten tzatziki all the time. We had a room with a sea view, the toilet was separate from the "bathroom," the shower was huge, the beds were beautiful and soft, I've never slept better anywhere else. The sea was ideal, there were waves, so you could fool around about 200 meters from the shore, there is a rock, but you can normally go into the sea, there is sand there. There is a bus stop near the hotel, and the bus runs about every 15 minutes, which is also very convenient. And now I would like to thank the staff, who made this stay even better. I would especially like to thank the waiters in the restaurant for their daily smiles and good mood (especially waiter Niko). I would also like to thank the animator Galin, who was also very nice, and the activities were even better, and another compliment goes to the gentleman at the pool bar for the good coffee every day. I thoroughly enjoyed my stay at this hotel and would definitely return.

We were greeted very warmly. We arrived late (after dinner time) and the staff had set some food aside for us so we could enjoy dinner. Very nice gesture! The rooms were pretty accurate to the picture, clean and comfortable. I love that the AC only works if the balcony door was closed. 6/7 days there was options for entertainment for kids and grown ups and you could join if you want or just relax. There are beach and pool sunchairs just for hotel guests.

The only thing I didn´t like is that many people are already reserving their sunchairs in the early morning and only showing up to the pool way later (sometimes a few hours). I think after a certain period of time towls should be removed by staff to make place for other guests. The issue doesn´t happen at the beach sun chairs. So even if you donßt get a space at the pool - there is certainly space at the beach!

Το φαγητο! Μεγαλη ποικιλια και οταν εκλεινε το εστιατοριο υπηρχαν σνακ στο μπαρ Το προσωπικο σε εστιατοριο, μπαρ και παραλια, παρά την πολλη δουλεια, πρόθυμο να σε εξυπηρετησει, ολοι πολυ ευγενικοι! Ευχαριστουμε ειδικα την κα Μαρια Απλ.! Οι δυο ανιματερ! Τα παιδια μας συμπαθησαν αμεσως την Βανεσα, διασκεσαν με τις πρωϊνες δραστηριοτητες και φυσικα με την παιδικη ντισκο

Δεν υπηρχε σκιαστρο ουτε στην παιδικη πισινα, ουτε στην παιδικη χαρα Το πρωι επρεπε να πιασεις ξαπλωστρα στην παραλια ή στην πισινα πολυ νωρις, αλλιως δεν υπηρχε διαθεσιμοτητα Το δωματιο ηταν παραμελημενο και υπηρχε μουχλα στην ντουζιερα

Czystość i jakość oraz różnorodność jedzenia, przemiła obsługa. Spokojna okolica, blisko sklepów i przystanku autobusowego

Brak uwag

Really nice hotel, on the beach, everything was great : big clean rooms ( the superior ones ) , the food is amazing ( the most tasty food I have ever tried at an all inclusive meal plan ), kids friendly environment . All the staff works very hard all day long to please the quests ( kitchen staff, restaurant waiters and beach bar staff) . They are all very polite . Great job ! Keep on going like that because you do a great job !👏 👏👍 Olivia, Romania

Absolutely terrible vacation experience! Every single day the beach is a complete mess: people occupy multiple sunbeds by leaving towels, blankets, or personal items on them — anything to “reserve” them — while they themselves are either by the pool or not even present. You come to the beach hoping to relax, and there’s simply nowhere to sit or lie down. The worst part is the complete indifference of the hotel staff. Reception does absolutely nothing about complaints from guests. You either get empty promises or are completely ignored. It feels like the management couldn’t care less about guest comfort. This vacation turned into a daily fight for sunbeds, constant frustration, and stress. For the price paid, this is absolutely unacceptable. I would not recommend this hotel to anyone and will definitely never return!