Zeus Hotels Neptuno Beach - All Inclusive

It was all inclusive and the swimming pool was right on the beach.

Staff, food, beach, location, they went the extra mile, safety

The main good thing about this hotel was the staff they’re all very pleasant, professional and welcoming Our room, after an upgrade was gorgeous with great sea and beach views The food was hit n miss, we ate out a few times, one at the restaurant next to hotel which was gorgeous and then we frequently visited Wild Rose Bar at the top corner of the road. Great snacks and proper drinks Beer at hotel watered down and was only served in 1/2 pint glasses with about a third being froth Hotel has its own private beach and sun loungers plenty and free

Pros- clean, excellent food, good choice of cocktails. Beach location and only a short cheap bus ride into Heraklion. Cons- Room outdated and small, bathroom door was a slide open and didnt close properly. Shower didnt work 2 nights in a row and had to wait over an hour on repair. No place to dry towels/swimwear on balcony. Although we enjoyed the food the snack options were pitiful and often dried out leftovers. There is no indoor bar, not ideal if the weather isn't good. Only 2 pool toilets and no toilets inside unless in your room. No professional entertainment, we opted to go for a walk or retire early most evenings. Overall we enjoyed our stay but this hotel is never a 4 star.

There are many good features which I will describe— but for us, the biggest disappointment was food and beverage. After each meal, my party went to eat elsewhere, preferring tastier and different selections so the “all inclusive” was a waste and approved to be a much more expensive than expected trip.Here is more info on the ups and downs. Ups: It’s clean and the rooms are fine. Bathrooms are nice and modern. Bathrobes are provided. Though some reviews complained about the location, we actually liked it. We partly chose this hotel because it is situated right on the beach and there were plenty of lounge chairs available. You can catch hop on hop off bus, not too far away and for €20 a person go all around the city, including Knossos palace for two days. Breakfast buffet is ample and tasty. There were plenty of lounge chairs and seats by the pool. At dinner, the salad bar was always good. When the buffet was open, it was always extremely crowded, but there was a very diligent manager always making sure to try to find people a table and get the tables cleaned quickly. The rooms were cleaned daily. The grounds are kept neat and tidy. Downs; Extremely noisy all the time. One cannot converse at meals because it is a noisy cafeteria like environment rather than dining experience. You hear noise in adjacent rooms, and the halls are extremely loud with loud patrons and children, crying babies, and slamming doors at all hours. We did not appreciate the loud cafeteria type experience at meals because we like to enjoy and chat. We might’ve taken food to go on the beach or elsewhere to enjoy, but they did not discuss options for such a thing. I don’t know if there’s room service —they didn’t mention it. There is no sundry shop. No Concierge to help with plans. As far as I can tell, you can’t buy Coca-Cola type drink anywhere on site. There is a wide variety of food offered at the buffet and many seemed to enjoy it, but the entrees had a sameness to the taste and we did not like them though we tried and tried. Sometimes a bite produced a taste as if the food was cooked in sulfur water and we couldn’t eat it. They do try hard and provide variety but the entree preparation needs a great deal of improvement. They need much better beverage options. There is very limited beer and wine choice. Instead of drinking their free choices I bought one call brand drink and it was very expensive —more so than if you buy it outside the hotel. Instead of fresh juices that you often find in Greece they only have the overly sweet, artificial flavored fake juices. Nothing fresh. instead of the wonderful gelato that you can find almost everywhere in Greece, they serve pretty awful artificial ice cream. They say they have a snack bar by the pool, but we found it to be pretty inedible, it’s actually a tiny buffet of sorts open for a limited time. When we went, we only had a choice of the artificial ice cream, a ham sandwich type thing you can build, and some type of fried cheese balls. You can’t buy anything else. And since the buffet option for inclusive food is open for limited hours, you’re kind of out of luck if you’re hungry like we were when we first arrived, and both buffet and snack bar were closed between meals. The website says there is wrapped food available to go, but there is no description on how to do that. When we asked questions at the front desk, such as what was the timing of the snack bar and what food was there, and what types of drinks were included, we were frequently told to ask the people working at the pool bar, but they did not speak English, and we did not speak Greek. We have not stayed at many all-inclusives, but in general, when we have, we are given a lot of information at check in about what’s available in terms of food, entertainment, attractions in the area, and Fitness. The website made it seem like they were all kinds of activities, but we couldn’t find them, and no information was provided upon check-in. When we asked for info at the front desk, we were told to check the sign by the pool that would supposedly tell us everything, but all the days we were there we couldn’t find any signs by the pool so we didn’t know what was going on in terms of any activities. The only information we got at check in was a little piece of paper showing the times that the one buffet was open. No maps or description of amenities, grounds, programs, etc. There’s no fitness center, but the site boasts of water aerobics and all kinds of activities and yet nobody could tell us what days any of that took place and we could never find anything like that. On the website, the buffet says there are different theme nights, such as Asian, but there were no signs or indications of this when we tried to find out. We didn’t notice any particular themes (but there was always a wide variety of food). Think mid-level cruise line. When we checked in, we went out to the pool and found that it was closed, perhaps due to the red rain that had just come through, but nobody mentioned that to us or explained when it would be open. One of our rooms was fine, but another of our rooms had what looked like black mold in the shower and a smell coming from the toilet, plus the shower water would not always get warm. It felt more like a budget than a luxury hotel. They are stingy with the towels, I didn’t quite get the explanation, but they did tell us upon check-in that we would have to pay for or reserve beach towels with €10 apiece or something. We just didn’t bother. Think “Hampton Inn” type quality. In summary, depending on what you’re looking for, this might be fine for you. If you have a bunch of kids who like artificial ice cream and are happy eating fast and a noisy environment, this would be fine. And they can play on the beach. However, I couldn’t help but think it would not take a whole lot for this property to level up.

Al het personeel is onzettend vriendelijk en behulpzaam. De kamers werden iedere dag schoongemaakt en de bedden meerdere malen per week verschoond. Ook het eten was heel erg lekker en vers.

Just come back from a stay at the Neptuno Beach Hotel. It's a really lovely place. We were upgraded upon check in and encouraged to go for lunch as the buffet would shut shortly. Really nice buffet even though it was later in the afternoon. Room was basic but extremely clean. It was modern and had everything you could need. Room had a fridge and a hairdryer plus a kettle for convenience. Balcony was lovely. Again, all spotless - I've never seen a room so clean! Pool area and beach lovely. Extremely clean, well staffed and quiet at this time of year (May). I would imagine it's very busy in the summer and school holidays Meals at dinner and breakfast were good. Nice variety. Staff cleared plates and cleaned very quickly. I've never seen harder working staff. Entertainment fine - not really our thing but the traditional cretan dancing on the one evening was lovely. This hotel is great for a slow pace. It's not a party hotel. Staff can't do enough for you. 100m from a beautiful beach and a 10 min bus ride or 1 hour walk to the centre of heraklion. The walk is tough in the heat - take plenty of water.

We had two issues during our stay. Both were sorted out almost immediately so this is just feedback for the hotel to consider moving forward. There is entertainment every night which finishes at 11. This consists of discos, quizzes, music etc. Normally this wouldn't be an issue but the soundproofing in the rooms is non-existent. Our room was 833 overlooking the pool. We didn't need to go to the pool to hear the entertainment as we could hear every word in our room with the patio doors and curtains shut. We could hear our neighbours shutting doors and children crying in our block. This woke my husband up a few times. On our first night I had to call reception because the music was so loud that I couldn't sleep. It was 10:45. The reception turned the music down and were very apologetic. The second incident was the penultimate night of our stay. The entertainment finished at 11 but some other guests turned on their portable speakers and carried on playing music. This went on until well after midnight and I couldn't sleep. I went down to reception (as there was no answer on the phone) and the night manager was extremely helpful. He ensured that the music was turned off. The staff were brilliant sorting out the issues but, as I explained to the night manager, if there was proper soundproofing in the rooms, people could carry on partying for as long as they like! I can't be the only person who had this issue as there were families with young children staying at the hotel Mr and Mrs Wright .

We stayed in room 309 and had amazing views across the bay and of the hills from our balcony. We had a week of cloudy days and the view was still spectacular (photos from day 1). The air conditioning unit and ceiling fan were great. Kept us warm on the chilly days and cool on the warmer ones. The bed was very comfortable. The pool area and beach were great. The food overall was good. We particularly enjoyed the Souvlaki on the Sunday. The restaurant staff were fantastic, managing reduced table numbers due to the weather on several days while we were staying. Local bus services to Heraklion and the airport were frequent and reliable from the top of the road, as were the hop on hop off sightseeing bus. Tacos on on first night had what tasted like Chinese vegetables in which neither of us liked. One off meal over 7 days wasn't bad going.We would have like to have seen more greek dishes on the menu. Knowing what entertainment was on each night would have been nice so we could plan when to go to dinner. Guests were smoking on the balcony next to us. As nonsmokers this was off-putting. There was a fire alarm at 11pm one evening to which most guests were unsure if to take seriously. Someone a few rooms from us said this was the third in a week. Maybe this had something to do with smoking in the rooms and the bad weather? Soundproofing of the rooms could be improved. We could hear conversations in the corridor and the lift door being closed. Luckily we are deep sleepers.

Don't book a standard room. The room we had booked was through easyJet but the rooms shown were very misleading. The standard room was near a central light well meaning it was very cramped and very old fashioned with old dark brown furniture. It was very dark and dingy with a damp smell, more 2 star than 4 star. We upgraded at cost to a superior room, far more modern and roomy and more like a 4 star. It was all inclusive however note this hotel does not have a proper bar or lounge in the main building. The bar is located outside at the other end of the pool so any drinks, even coffee can only be had from the bar. Coffee machines available at breakfast in the dining rooms but only then. I found it awkward with the bar as the weather was bad while we were there so going out in the rain with no shelter just to get a coffee is quite frankly a poor show and a deliberate ploy to limit the drinks they are supplying. On the upside there was rarely a queue and the staff were very good they work long hours and are always on the go and work very hard to make your stay great. It's a shame it's let down by the owners policies. The daytime snacks were not great. Food in the dinner was overall okay but very limited veggie options for my partner and not clearly labelled as such and everything was only just vaguely warm even if you got there early. It was rarely hot. I have been to four other all inclusive resorts and this is hotel is nowhere as good. It is however right on the beach and a good one at that but not much about shops or entertainment wise unless you're prepared to walk a long way. It's not an area I would back too. It's a bit run down in places. Maybe consider the resorts further away like Chania.

We stayed in room 309 and had amazing views across the bay and of the hills from our balcony. We had a week of cloudy days and the view was still spectacular (photos from day 1). The air conditioning unit and ceiling fan were great. Kept us warm on the chilly days and cool on the warmer ones. The bed was very comfortable. The pool area and beach were great. The food overall was good. We particularly enjoyed the Souvlaki on the Sunday. The restaurant staff were fantastic, managing reduced table numbers due to the weather on several days while we were staying. Local bus services to Heraklion and the airport were frequent and reliable from the top of the road, as were the hop on hop off sightseeing bus.

Tacos on on first night had what tasted like Chinese vegetables in which neither of us liked. One off meal over 7 days wasn't bad going.We would have like to have seen more greek dishes on the menu. Knowing what entertainment was on each night would have been nice so we could plan when to go to dinner. Guests were smoking on the balcony next to us. As nonsmokers this was off-putting. There was a fire alarm at 11pm one evening to which most guests were unsure if to take seriously. Someone a few rooms from us said this was the third in a week. Maybe this had something to do with smoking in the rooms and the bad weather? Soundproofing of the rooms could be improved. We could hear conversations in the corridor and the lift door being closed. Luckily we are deep sleepers.