Citrus Hotel Cheltenham by Compass Hospitality

Great stay brought to an abrupt end. Staff fantastic but not so convinced by their international paymasters.

The hotel was not the

A bit wary from the reviews but it was excellent, quick check in,lovely spotless room,possibly too warm but easily rectified, brilliant location We didn't have a fridge but our son did so don't know what you will get till you book in,will definitely return

It was quiet and the check-in process was easy.

Dirty.

Lime scale all round the bath, taps and up the tile also on the shower door. Plug sockets loose near window Large burn mark on electric heater Mold on window seal Bed didn’t smell clean Would not pay £92 for what we got would not recommend

Able to check in early. Friendly staff. Lovely room. Onsite parking. Another pillow each would have been good but it didn't detract from our overall stay.

The hotel appeared dirty and had an odd smell. The room itself was not very nice. The windows were saturated with condensation which made the windowsill soaking wet which caused a damp environment. The bed was extremely uncomfortable and had a huge dip on one side. Also having a double room the beds pushed together was uncomfortable. The room was not clean, dirt on the bathroom floor and sink. The room was full of dust and grime.

This is a property I have recurrently stayed at over the years when visiting Cheltenham. The staff are friendly and accommodating; the rooms are remarkably spacious (even if not impeccably clean due to lack of daily housekeeping since Covid); and the hotel location is excellent -- walking distance from the town center, the town hall, the Everyman's theatre, and the pubs/restaurants. For travelers who are not overly fussy, this will be a comfortable hotel to stay at. If staying longer than a couple of days, you can request a room clean and a change of linen. Also, staff at reception usually hand out clean towels and other toiletries as needed. I hope this helps!

The Citrus hotel is really well located for the centre of Cheltenham. The service we received was good. When we arrived at the hotel we checked in easily and were located on the 4th floor which was no problem at all. When we entered the room we found it to be freezing cold. We could not see out of the window due to it being soaking wet with puddles of water on the window sill. There was a heater in the room that had not been switched on but was working. The spotlight above the television was hanging out of the ceiling and we also found that the sink in the bathroom did not drain away. The beds were comfortable and we experienced a good nights sleep with very little noise. On leaving the property there was a broken tile on the steps which I slipped on twice. There was a cone when we arrived to highlight where not to step but this was often either not in the right place or missing completely. The breakfast area had tables and chairs that were all plastic and felt a bit like a canteen but the breakfast itself was perfectly adequate. Just a bit more attention to detail would have made this hotel much nicer.