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7.3 / 10 Guest Rating

Citrus Hotel Cheltenham by Compass Hospitality

Wellington Street, Cheltenham, gb

Citrus Hotel Cheltenham by Compass Hospitality - main view

About the Property

Modern Accommodations
Enjoy the fresh and modern rooms and suites at our award-winning hotel, just a short walk from Cheltenham's center. Each room features a flat-screen TV, free WiFi, and tea/coffee facilities. Plus, wake up to a delicious continental breakfast included in your room rate.

Dining Discounts
Indulge in the local dining scene with up to 25% off at selected restaurants in town. Explore Cheltenham's culinary delights while enjoying savings during your stay at Citrus Hotel.

Conference Facilities and Parking
Whether you're here for business or pleasure, take advantage of our new conference facilities and private parking. Host successful meetings or explore the area with ease, knowing your car is secure. Book your stay now for a memorable experience!

Facilities & Amenities

Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Golfing on site
Self parking (surcharge)
Internet access
Housekeeping on request
Wine release events
Reception hall

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking. Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking. This payment is nonrefundable and nontransferable. When booking 10 rooms or more, a 25% deposit is required at the time of booking. This payment is nonrefundable and nontransferable. Bookings of 4 rooms or more are subject to a different cancelation policy, with a 14-day notice period prior to arrival. Limited parking is available at the hotel on a first-come, first-parked basis, and charges apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Standard Twin Room - Photo 1
Standard Twin Room - Photo 2
Standard Twin Room - Photo 3
Standard Twin Room - Photo 4
Standard Twin Room - Photo 5
Standard Twin Room - Photo 6
Standard Twin Room - Photo 7
Standard Twin Room - Photo 8
1/8

Standard Twin Room

Each room is equipped with a flat-screen TV, tea/coffee making facilities and a desk. Free WiFi is available.

18 sqm
Sleeps 2
2 Twin bed (90-130 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneHair dryer

Standard Twin Room

Free cancellation
Before Jun 28 (2 days)
Room Only
20% OFF$90.82

$72.66

Includes taxes & fees

Standard Twin Room

Non-refundable
Breakfast Included
20% OFF$140.9

$112.72

Includes taxes & fees
Standard Double Room - Photo 1
Standard Double Room - Photo 2
Standard Double Room - Photo 3
Standard Double Room - Photo 4
Standard Double Room - Photo 5
Standard Double Room - Photo 6
Standard Double Room - Photo 7
Standard Double Room - Photo 8
Standard Double Room - Photo 9
Standard Double Room - Photo 10
Standard Double Room - Photo 11
1/11

Standard Double Room

Each room is equipped with a flat-screen TV, tea/coffee making facilities and a desk. Free WiFi is available.

18 sqm
Sleeps 2
1 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneHair dryer

Standard Double Room

Free cancellation
Before Jun 28 (2 days)
Room Only
20% OFF$90.82

$72.66

Includes taxes & fees
Executive Suite - Photo 1
Executive Suite - Photo 2
Executive Suite - Photo 3
Executive Suite - Photo 4
Executive Suite - Photo 5
Executive Suite - Photo 6
Executive Suite - Photo 7
Executive Suite - Photo 8
Executive Suite - Photo 9
Executive Suite - Photo 10
Executive Suite - Photo 11
1/11

Executive Suite

Each suite is equipped with a flat-screen TV, tea/coffee making facilities, a desk and a seating area. Free WiFi is available.

30 sqm
Sleeps 2
1 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerSafety deposit boxTVTelephoneHair dryer

Executive Suite

Free cancellation
Before Jun 28 (2 days)
Room Only
20% OFF$137.73

$110.18

Includes taxes & fees

Guest Reviews

7.3
Very Good119 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

M
Mark
Verified booking
Standard Room
Stayed in Apr 1, 2025

"Exceptional"

10.0

Great stay brought to an abrupt end. Staff fantastic but not so convinced by their international paymasters.

Helpful?
J
Jennifer
Verified booking
Standard Room
Stayed in Mar 25, 2025

"Good"

6.0

The hotel was not the

Helpful?
J
jackiesL3680RLgrGR
Verified booking
Family
Standard Room
Stayed in Mar 9, 2025

"Excellent"

10.0

A bit wary from the reviews but it was excellent, quick check in,lovely spotless room,possibly too warm but easily rectified, brilliant location We didn't have a fridge but our son did so don't know what you will get till you book in,will definitely return

Helpful?
A
Akwasi
Verified booking
Standard Room
Stayed in Mar 4, 2025

"Exceptional"

10.0

It was quiet and the check-in process was easy.

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Mar 2, 2025

"Good"

2.0

Dirty.

Helpful?
P
Pete
Verified booking
family
Standard Room
Stayed in Feb 26, 2025

"Good"

2.0

Lime scale all round the bath, taps and up the tile also on the shower door. Plug sockets loose near window Large burn mark on electric heater Mold on window seal Bed didn’t smell clean Would not pay £92 for what we got would not recommend

Helpful?
N
Natasha
Verified booking
partner
Standard Room
Stayed in Feb 21, 2025

"Excellent"

8.0

Able to check in early. Friendly staff. Lovely room. Onsite parking. Another pillow each would have been good but it didn't detract from our overall stay.

Helpful?
A
Anna
Verified booking
Standard Room
Stayed in Feb 19, 2025

"Would not recommend."

6.0

The hotel appeared dirty and had an odd smell. The room itself was not very nice. The windows were saturated with condensation which made the windowsill soaking wet which caused a damp environment. The bed was extremely uncomfortable and had a huge dip on one side. Also having a double room the beds pushed together was uncomfortable. The room was not clean, dirt on the bathroom floor and sink. The room was full of dust and grime.

Helpful?
S
Sleiman El
Verified booking
Standard Room
Stayed in Feb 15, 2025

"Excellent"

8.0

This is a property I have recurrently stayed at over the years when visiting Cheltenham. The staff are friendly and accommodating; the rooms are remarkably spacious (even if not impeccably clean due to lack of daily housekeeping since Covid); and the hotel location is excellent -- walking distance from the town center, the town hall, the Everyman's theatre, and the pubs/restaurants. For travelers who are not overly fussy, this will be a comfortable hotel to stay at. If staying longer than a couple of days, you can request a room clean and a change of linen. Also, staff at reception usually hand out clean towels and other toiletries as needed. I hope this helps!

Helpful?
A
amandasZ8913ODgbGB
Verified booking
Family
Standard Room
Stayed in Feb 11, 2025

"Fair hotel for fair price"

6.0

The Citrus hotel is really well located for the centre of Cheltenham. The service we received was good. When we arrived at the hotel we checked in easily and were located on the 4th floor which was no problem at all. When we entered the room we found it to be freezing cold. We could not see out of the window due to it being soaking wet with puddles of water on the window sill. There was a heater in the room that had not been switched on but was working. The spotlight above the television was hanging out of the ceiling and we also found that the sink in the bathroom did not drain away. The beds were comfortable and we experienced a good nights sleep with very little noise. On leaving the property there was a broken tile on the steps which I slipped on twice. There was a cone when we arrived to highlight where not to step but this was often either not in the right place or missing completely. The breakfast area had tables and chairs that were all plastic and felt a bit like a canteen but the breakfast itself was perfectly adequate. Just a bit more attention to detail would have made this hotel much nicer.

Helpful?