AC Hotel by Marriott Bella Sky Copenhagen

Lovely hotel.just 10/15 mins to the city centre on the metro.nice breakfast,could have been hotter, and rooms are clean and functional.Sky bar was great but very expensive.check in /out very easy.

Cleaning staff left durty rags in the room, no free parking

Positive: Nice hotel with a perfect check-in. The staff were very professional, and the breakfast was good. Negative: A warning to other guests: the hotel uses APCOA Parking Danmark, which has a very poor reputation in Denmark and is widely criticized for aggressive practices - the parking mafia. We also found a sock from the previous guest in our room, which was not a good start. After about 10 minutes, another couple tried to enter our room. Their key had apparently been linked to our room number, which was quite concerning. The wellness area was disappointing. One sauna was cold, there was no pleasant aroma in the steam sauna, and the warm bath had a low water level. You could even remove tiles from the bottom. When looking up, you could see dirt and mud on the ceiling. Overall: The hotel has some good points, especially the check-in experience and breakfast, but the cleanliness, room management, parking arrangement, and poor condition of the wellness area made the stay far below expectations.

We had a wonderful two nights stay at this beautiful hotel just outside of downtown. An easy Metro ride into the City Center. Fantastic Danish breakfast each morning, and would recommend! Olga and Karoline went out of their way at the front desk to help answer questions and help us navigate our time in Copenhagen. We would definitely recommend beautiful Marriott property, and look forward to our next visit!

I stayed at this hotel while attending a conference at the adjacent Bella Center, which was very convenient. The hotel had everything that I needed - clean, functional, quiet room with all the key amenities (coffee machine, iron, good shower, etc.). The restaurant on the mezzanine was so good that I dined there more than once. To be fair, the area is not nearly as interesting as downtown Copenhagen, but you are not far away by Uber/public transportation. If you are attending a meeting at Bella, this hotel is an ideal choice. However, depending on season and when you book, the price point may be an issue. (Pro-tip: If you can stomach booking at the last minute, you may benefit from much lower rates. At least that worked for me.) I would add that all staff with whom I interacted were very courteous and helpful, as one can expect from Danish hospitality. I would not hesitate to stay at AC Bella the next time I am in the area.

Overall, 4 stars because this hotel is reasonably priced, the room was clean and the views (floor 22) were excellent. However some of the public areas and lifts etc are looking a bit tired, suggesting some attention to property maintenance is needed. Very convenient location - close to the metro and easy access to airport and city centre. The breakfast buffet is ok but rather small for a hotel of this size and busy even at ‘quiet’ times.

We stayed from 13th-17th. If you are looking for a bedroom equivalent to a sauna you have the right place. We complained and were offered a room change which we accepted but with the same conditions. Honestly my wife and I contemplated sleeping outside. I requested flowers for Valentine’s Day to which I did not pay for as it was too expensive and was still charged for it despite not receiving them. The only praise I will give this hotel is that it’s close to the airport and a shopping centre but for what you pay you would expect a lot more than it offers. I will not be staying here again and I would not recommend.

We had a very disappointing stay. We waited a long time for the elevators, even though the hotel was not busy. The TV in our room kept turning on throughout the night, and the bathroom was much smaller than shown in the photos. The view was also awful, facing a car park and construction site. Staff were rude and uninterested from check-in to check-out. We were told at arrival that there was a Valentine’s spa deal that we hadn't known about, so everyone who had got that paid less than us but meant the spa was 'fully booked'. We had gone to this hotel for valentines to use the spa! There was no prior information that we needed to reserve in advance or pay an extra 300 DKK. We managed to book and pay the fee for the next day after check out. The spa itself was extremely poor condition. I worked as a spa supervisor for over 12 years, and this was one of the worst-designed spas I’ve ever visited. The changing area was tiny, lockers were broken and beeped loudly, and there was no space to sit or change. The slippers provided were unsafe and caused guests to slip on the wet floors. Many nearly fell. Pool tiles were falling off, we gathered 3 floating aound on the surface! One 'rain' shower didn’t work, and there was black mould near the heated beds. BLACK MOULD? is dangerous and should be checked and removed. Water cups were left on a rusted plate, leaving brown stains, and the salt scrub advertised was unavailable. Overall, the experience was upsetting and far below a 4-star standard. I would not recommend this hotel.

The staff at restaurants and bar is shor staffed. They may take 45 mind , 1 hr or more to take your order, serve and or bring check. Very bad organization even more if there is an event or conference. Better places than this. Food is not superb, very every else and service is just below OK.

Excellent stay at this place! I stayed for one night after my flight to London getting cancelled. So I booked the room last minute. The staffs at this place are one of the friendliest and happiest that I've stayed at any AC Hotels. Annita warmly welcomed and acknowledged me as a gold member at the check-in. Thank you for the room upgrade in the morning to the Executive Suite! Check-out experience with a female colleague surpassed my expectation. Their enthusiasm and curiosity to the guests with strange look of the building really made my days throughout the stay. Room has excellent sound proof. However, the room was cold but nevermind - I really enjoyed the room and stay. We understand the unusual cold weather in Copenhagen. The other staffs were also very friendly and professional. Breakfast quality was also good too. This was an excellent value to stay at this place. Thank you :D