Eastwell Manor, Champneys Hotel & Spa

Building was beautiful, location was great.

Two days I was there and didn’t get to use the pools not good enough . Extra money for spa pool extra money for outside pool. I felt like I was being nickle and dimed. How can you have a hotel where guests can’t use the pools?!? Spoilt the whole stay. Just add it on price !!!

The grounds and the bar area was excellent.

The staff didn’t inform us with the spa offers if you are a guest, didn’t share the outdoor pool or given us any information. Breakfast wasn’t in the main hotel and service not great.

We had a wonderful time at Champneys Eastwell manor spa. We enjoyed a weekend break using all the spa facilities which were all amazing and well kept. The grounds were stunning and so was the accommodation we stayed in. We ate in the Sage restaurant, and were fortunate enough to be served and welcomed wonderfully by Naomi, Isabel and Serhii. All three were absolutely outstanding and super professional. Nothing was too much trouble for them. Serhii most definitely has the makings of a successful career in hospitality.

A very good, informative talk by Nutritionalist Elaine Povey about Intermittent Fasting. Personally I learnt alot about the different ways to do Intermittent Fasting. Looking forward to trying different ways. A good group of ladies attended. Plenty of time for Q & A's.

Booked a Spa break with friends, the service in the main house was very poor, though the food was lovely the attention to detail from the waiting service was extremely poor, a very low 2 stars! We were informed that as you had a wedding you were busy this in my opinion is extremely poor business management as your main guests should not suffer due to a function. The next day we visited the spa and from beginning to end the service, friendliness and attentive to detail from the staff here outweighs those in the main house, especially from Noemi. I recommend that you address the issues in the main house as a priority as it would very much put me us of coming again.

Spa experience was fantastic, especially Noemi in the Sage spa restaurant. Lovely food and service. Overnight stay good, food lovely in Gardenia but sadly very poor service, not offered drinks, long waits for them when ordered, not offered coffee etc. When we politely highlighted this we were told it was because there was a wedding next door and the bar was too busy.

Excellent spa service especially from Noemi very friendly and attentive.

Room very tired and dirty , ants everywhere in the room , sage restaurant very dirty hasn't been cleaned for days , Very noisy at 2:30 am with pissed up people

We liked the look of the hotel and grounds. Staff where polite and friendly.

No aircon. Especially difficult while it was warm. Could not turn off the heated towel rail. We had booked in for breakfast but was sent to 2 different places and told breakfast was not available at the spa or the restaurant. A great lack of staff. We felt that the ones that where working where doing many different jobs and much more was needed.

Facilities and location were good

Guest who were staying in our cottage building, next door and underneath were intimidating and used recreational drugs