Eastwell Manor, Champneys Hotel & Spa

Nothing

Everything- poor

Booked the Sunday reset over the May bank holiday, I was slightly apprehensive after reading all the negative reviews and questioned whether to cancel or not but i’m so glad I didn’t! I arrived a bit early for check in but was able to check in straight away the lovely lady that checked me in was so helpful and answered all my questions before I could even ask them! She made me feel extremely welcome and like a really important guest, after checking in she then gave me my complimentary bag with robe and slippers and explained how to get to my accommodation easily. My room was in the mews in the Jasmine cottages, my room was upstairs and due to the very hot weather it was a bit sweltering on entering, to my relief there was a fan in the cupboard! I struggled to get the windows open at first but did eventually manage they do appear quite old and in need of replacing (one of the windows had a large crack in it) I could see some of the other accommodations looked like they had newer windows though so this could be a work in progress, there are areas of the room that look a little worn and could do with freshening up but I wouldn’t say it was anything major that bothered me. I couldn’t get the tv to work which didn’t bother me too much as I had my ipad with me but would have been nice to have the option, one of the reading lights didn’t work which made it quite dark with just the one on but I managed with the bathroom light on aswell, the cold tap handle wasn’t screwed on either again minor things that didn’t bother me but may frustrate other guests. I headed straight over to the spa to cool off, bit of a faff on arriving as I wasn’t sure where to go and it felt a little bit like I was being a nuisance when asking and asking where the towels were, (they are kept in the changing room but had ran out) once this was sorted I went and found a lounger by the pool there was a fair few available and it didn’t feel too busy like some reviews have shared, I spent some time here reading, I will say the smaller pool with the fancy jets was quite loud at times so if this is something that would annoy you then find a lounger down the other end of the pool, there was a sign to say the pool was slightly under temperature but it was a welcome cool relief from the heat outside! I went to take a look at the outdoor hydropool all the loungers outside were understandably taken with the weather! There was plenty of hooks to hang your belongings though if you wanted to just try out the hydropool I did this then a couple of people left shortly after so I was able to nab a bed, what would be good is some umbrellas by the hydropool for us fair skinned people on the hot days! I then went back to my room in the evening to get ready for dinner, shower was lovely and hot, went for a walk around the grounds which were beautiful! Sat down for dinner and ordered I had a £50 supplement with my package, the food came out almost straight away which was surprising but it was delicious, I think the details around what is and isn’t included with your packages could be a lot clearer there was a couple on the table next to me that were told the menu that they had ordered from wasn’t included in their allowance (this was waived for them after they explained they weren’t told this) some of the waiters appeared a bit confused about what is and isn’t included aswell I just feel this could be made a lot clearer on the website/booking and explained when seated for dinner/breakfast, I had ordered a side of chips aswell that never arrived although I was too full for them by this point so I didn’t bother mentioning it. After dinner I went back to my room to relax for the night it was lovely and quiet but unfortunately I just couldn’t sleep due to the heat even with the fan on and the windows open, the bed was also quite hard but I know it’s hard to please everyone as some people would like a firm mattress. I went for breakfast in the morning and my package had breakfast included but again it wasn’t very clear what that included the booking stated continental and full english which you would assume meant it was all included but on check in it was explained I had a £12 supplement to use but I wasn’t sure if this meant towards the cooked breakfasts or the continental? I only had continental due to not being a big breakfast eater there didn’t seem to be many waiters and they appeared a bit rushed of their feet trying to help everyone but very polite and friendly, I would say it was an ok breakfast not a huge amount of choice but enough to start the day, pan au chocolat was lovely! Overall I had a lovely stay at Eastwell manor the areas I have highlighted for improvement are quite minor in my opinion and easily rectified from feedback given, one thing that would be a good edition is a little fridge in the rooms! Especially if you are staying more than one night in the summer months as there is no chance of keeping any drinks or anything cold and fresh if you are upstairs! I think the sunday reset is great value for money with what it includes it’s a shame there is such an add on for single occupancy as this could be something I would like to do frequently possibly booking 2 nights instead of 1 but the extra fees for being a single person really bump the price up, however I do look forward to visiting again and hope my future visits are as positive as this one.

We had a wonderful stay in the beautiful weather and can't thank Sanju in the bar and Hakim in hospitality enough for their help over and above!. Lovely people and facilities. Thanks!

We arrived and realised we had booked for the weekend after our stay. Rebecca went above and beyond to find us an alternative room and bookings for dinning and the other facilities. Such a stunning venue! We will definitely come back and arrive on the right date this time!!

The grounds The interior of the main hotel

No robes in the bedrooms and only getting them if we paid £20 to book the spa Atrocious in a hotel if this quality

Delighted with our one night stay at Eastwell Manor. Attentive, friendly staff Keith, Megan, Axl and Karim all contributed to making our stay smooth and relaxing. Wonderful grounds and Manor house. We stayed in a Mews room - clean and spacious. Thank you

Location/grounds

The room was somewhat shabby, the safe didn't work, there were loose tiles in the bathroom - and despite reporting this to the staff (twice) no action was taken. And when you stay in a luxury hotel for a period of relaxation why should you have to specify exactly what time you want your breakfast? Expensive restaurant with unimaginative menu.

Site franchement exceptionnel. Même pour une seule nuit, c'est la vie de château.

Certains membres du personnel pas à la hauteur de l'établissement, principalement à la réception et au restaurant (renseignements fournis avec imprécision et un certain dédain). Très faible qualité du petit déjeuner pour le prix de la nuit.