Eastwell Manor, Champneys Hotel & Spa

The staff Brooke and Stacey were very helpful and very professional and very nice. The spa was lovely.

The rooms all had problems. We had 4 over 2 nights. The first room the toilet wouldn’t stop flushing. The second room the ceiling was coved and there was only access to one side of the bed so you hit your head on the ceiling. The third room had a crack in the window pane, mould in the curtain, the plug under the tv is slightly falling out of the wall, the plug next to the bed wasn’t working, the handle on the tap fell off in our hand, the radiator in the bathroom was on full power with no dial or controls to turn it off so I burnt my arm and the shower leaks over the entrance of the block. The fourth room had a bees nest in the ceiling of the bathroom so we couldn’t open the windows and there was ivy growing on through the extractor fan in the bathroom. The manager James only offered us the first room again after the first 3 rooms. Once we said no because we had been in there already he walked away very quickly.

Spa facilities and additional treatments were worth the money

Dining experience at sage had very limited menu and poor service. We did report this upon check out. Bed was averagely comfortable and only 1 fan provided for such a hot evening. Some small things could do with upgrading.

Champneys Eastwell Manor was one of the most disappointing luxury spa experiences I’ve had in the UK — a property charging premium prices while visibly deteriorating in almost every area that matters. The problems started immediately on arrival when we weren’t even given dressing gowns, something utterly basic for a spa hotel. Communication throughout the stay was chaotic and amateurish. We were never informed that breakfast was not being served in the main house, so we unnecessarily walked there only to be redirected to the spa restaurant. The estate itself feels tired and neglected. For a supposedly luxury country manor, the grounds are visibly falling apart: crumbling walls, broken patio stones, and a general sense of decay everywhere you look. The building desperately needs investment and proper maintenance. The rooms are equally dated. No air conditioning during extremely hot weather made the stay uncomfortable to the point of absurdity. Even worse, the bathrooms still have separate hot and cold taps like something from decades ago. The hot water was dangerously scalding, and having to fill a sink just to mix water to wash your face feels outdated and frankly unhygienic in a hotel marketing itself as luxury. Breakfast was almost laughably poor. There was no buffet, no yogurt, no fruit, nothing available to tide guests over while waiting. We waited over an hour for basic eggs on a muffin despite the restaurant not even being busy. To make matters worse, the air conditioning appeared to have been turned off while temperatures outside were around 34°C, making the dining experience deeply uncomfortable. What makes the whole experience especially frustrating is that Eastwell Manor clearly has the bones of a beautiful property, but it feels financially squeezed and poorly maintained. The entire place gives the impression of a business extracting premium prices while underinvesting heavily in the actual guest experience. Champneys markets Eastwell Manor as a luxury escape. In reality, it currently feels more like a faded asset being run down than a properly cared-for high-end hotel and spa.

Let's start with the bad. The mews cottages have many problems. Found out by being in three on the first day. It was a bank holiday weekend so being generous things that I imagine would or could be quickly sorted simply had to be left for the next " working" day. The staff is where the whole experience improves. Brooke could not have been more helpful or apologetic. A true professional and friendly if not somewhat embarrassed front of house that did all she could to make our stay memorable for the right reasons. Likewise Stacey at the spa was amazing and this made a wreaked birthday break in a great one. The only manager we saw couldn't excuse himself quick enough and his only suggestion was to place us back in the first room with the not so enticing water feature of the ever flushing toilet. We were however in safe hand with the previously mentioned ladys. The final room, our forth, was in the manor and that apart from the wasp nest outside our window was fabulous. A true castle experience with both the feel and class of a manor house. The buzzing was not even close to a minor irritation. If your going to stay, pay the extra and stay in the manor if you need to delay to save then do The spa is a spa with all the usual, pool sauna etc and more treatments than I can describe all at a cost but if thats your wish I can't see why you wouldn't. The building is old obviously so high tech you can forget about but if you wish to be a lord or lady of a manor, be looked after by great staff and enjoy a swim then I will happily endorse. Just pay the money and go for the manor as complaining that much kind of made us feel very unenglish in a very English setting.

Beautiful building- however I can't say the sane for the mews rooms. Decorated in 2016 in real need of decorating. And customer service is pants too. On Tuesday 19th May there was an unfortunate burst water main which meant we couldn't have a decent breakfast, use the spa or receive our very expensive facials. We talked to a manager who finally offered a 50% off next stay. I can see that's a nice offer on your socials anyway - so that means nothing. We haven't had the voucher, we have had our facials refund expand this please and rewrite Writing Beautiful building and stunning surroundings, however I can’t say the same for the mews rooms. They appear to have last been decorated around 2016 and are now looking tired and in real need of refurbishment. Sadly, the customer service was equally disappointing. On Tuesday 19th May, there was an unfortunate burst water main which completely impacted our stay. As a result, we were unable to enjoy a proper breakfast, use the spa facilities, or receive the very expensive facials we had booked. While we understand that emergencies happen and appreciate that some situations are beyond the hotel’s control, the way it was handled afterwards left a lot to be desired. After eventually speaking with a manager, we were offered 50% off a future stay. While this may sound generous, it appears to be a standard promotion already advertised on their social media, so it didn’t feel like any genuine gesture of goodwill or compensation for the disruption caused. We still haven’t received the promised voucher, although we have at least been refunded for the facials. Overall, the building itself is lovely, but the rooms, service, and handling of customer issues fell far below expectations — especially considering the price paid. We haven't received the facials refund, and I havent received an email reply to my complaint or the voucher promised. HAve tried to call Eastwell Manor to talk to the reception and was left hanging on so long I hung up - perhaps that was their idea to get rid of people . Really not happy at all now

Yesterday was a real treat, we tried all the facilities and I had two treatments. Thirza did a back and shoulder massage and 100 yr Facial. She was amazing! The facial was a very new experience for me and included cryo cooling which was incredible. She listened to what I needed out of the massage too and particularly concentrated on tense areas. My only criticism was tidying of dining tables and glasses around poolsides was slow, some tables not cleared all afternoon. Also in the ladies changing room there’s a lack of hooks to hang your towel or dry items in the showers! But over all we had a fantastic day and will definitely return Overall we had a wonderful day and would definitely go back, the grounds and setting are beautiful and the pools well kept.

Wonderful garden

Poor rooms and bad restaurant experience : I waited over an hour to be served and when meal eventually arrived it was not what I had ordered. I ordered steak the waiter brought salmon…. After more than an hour wait