Courtyard by Marriott York

Went to check out and nobody was at the front desk. Called the phone 3 times to get someone at the front t desk and nobody answered or came. Room was all beat up, door looked like it was broke with a digging iron and very dirty. Heat also didn’t work in my room. Terrible experience

Property was clean. The bistro, their chef was amazing . Very friendly and breakfast she made for us was great!

Staff was decent. When we checked in , it was pretty late so what can really go wrong. We drove 21/2 hours to stay there. Had something to attend near by. Before leaving the area realized my son had left his pillow in the room. I called the hotel twice, and still left without his pillow, after being told they would check with housekeeping.theres no way it was thrown out. This was BEFORE our check out time!

All things advertised were not true, the pool was not available, restaurant was closed and was hardly open. The first room we were given the trash cans were all full of trash and stuff smeared on the wall (looked like blood) and the bed was broken. Staff constantly on phones and FaceTime and not attentive to anything surrounding them. It was a rough go for a place with the price.

The location was good. The room was nice.

The staff was rude. The elevators did not work a few of my friends and family booked this hotel to attend a birthday party nearby. We were stuck in the elevator, and then complained that the elevator didn’t work and we were told by the staff that they already knew. I actually checked out early because of this problem.

The place is falling apart. Elevelators did not work, at all. The only reasons why I booked this specific hotel over others in the area was the indoor pool and the Jacuzzi, which were also closed "for repairs". The room was gross and stained all over. The bed and the chair were both very uncomfortable. The bathroom had random hairs all over on the floor and shower. TV was very small and so was the fridge. The fridge was missing the internal pieces rending it almost useless. The security latch was broken like someone attempted to previously break into the room. The elevation, the pool and the jacuzzi should have been updated to not functioning. The staff, who were very nice, stated that they know about the issues and they believe that it's in the process of having someone fix it but they are unsure about timelines. These amenities, that I paid extra to use, had known issues and were not disclosed at any point of the purchase. It's not like it happened that day, these have not worked for some time now. This needs to be disclosed to the purchaser before payment for the room is processed. Long story short, stay somewhere else. There are way too many choices in the area to put up with staying in a gross hotel like this one.

Horrible! This hotel is rated high on Tripadvisor, but look the last 10 reviews before mine and you will see 9 out of 10 are bad. What does that say? Bad manager! DON’T STAY HERE! I’m in hotels 100+ nights/year with most of my stays at Marriott hotels. This is one of the worst managed hotel properties I’ve ever been at. I had a room on 2nd floor right above the lobby with non-working Wi-Fi. There was a good signal on the meeting room network and when I asked if I could have a password, the front desk refused and told me their IT department would call in a few minutes. The call never came after being there 2 hours. I went to use the pool and hot tub and found there were no towels. Went to the front desk, where the day-shift Manager was, and she told me “they” would bring down towels immediately. After 30 minutes of waiting I gave up and went to use the hot tub. Hot tub was full of cold water so I went back to front desk. Told again towels were on the way (even thought the laundry room was across from the pool and right next door to the office) and was also told their Maintenance man was in the building and would look at the hot tub heater. Maintenance man showed up 20 minutes later and told me he wasn’t actually a maintenance man, just a house man, and that there was no Maintenance man onsite. He also told me there was nothing he could do because the hot tub heater had been down all week and everyone knew about it. Finally, I went back to the Manager to let her know how disappointed I was about the level of service at the hotel, and her only response was that I shouldn’t try to tell her how to do her job. I went back to my room, packed up, and checked out. There are many better hotels in York PA (look on the other side of Route 30). The quality of Marriott hotels has gone way down lately, and I don’t think it’s just a local issue, but It’s never gotten to a point to where I had to pack up and check out the same day I arrived, until now.

Hotel did not honor their commitment of not charging a fee for cancellation due to inclement weather and my bonvoy status. Called hotel about 15 times over the course of a month and manager did not have the decency to take my call or call me back. It was clear she refused my calls.

The location

The bed was horrible.. very uncomfortable. Pillows flat

Staff was phenomenal, especially Stephen! He was the most welcoming person I've ever encountered dealing with any hotels/places! The room was okay, definitely could use an upgrade, but overall, comfortable

A few things. The shower turn nozzle was on backwards so I thought it barely got warm at first, also ran out of conditioner. The mini fridge wasn't cold at all. The mattress topper was also the wrong size and kept coming off. The computer desk area was super dusty as well. The main reason I personally chose the hotel was the hot tub, but it was ice cold, the pool was warmer. The elevators stopped working and the fire alarm was going off at 5am.