Courtyard by Marriott York

Terrible experience! We checked in and were given a handicapped room, which we didn’t like. We asked for a regular room and was told it would be an upgraded price. I questioned the cost increase and was told that there was a room available. We got the room and there was a bug in the bathtub and hair. The room was disgusting and wasn’t clean. We packed our stuff up and told them we weren’t staying there and not to charge us.

WiFi did not work which made it impossible to stay during a business trip

Disappointing. On the evening I arrived, I went to the bistro to order dinner, only to be told that the item I requested was not available — despite it being listed on the menu. The next morning, I returned to order breakfast and experienced the same issue: my first choice, also listed on the menu, was unavailable. I settled for a banana from the ones there, all of which looked like they had only a few hours of life left and a bagel. Unfortunately, neither were edible. The banana was spoiled, and the bagel was so saturated with butter that it was the consistency of a wet sponge. It would have been better if the butter had been served on the side, which in my experience it usually is. Not everyone eats butter on their bagel and certainly not that much. On the morning of checkout, I informed the front desk attendant about a serious issue with the shower. I was disappointed to learn that the staff was aware of the problem but continued to assign the room to guests. The attendant mentioned that a previous guest incident had resulted in the shower door being shattered. I suggested a temporary fix, such as installing a shower curtain, and was told there had been one, but it had been torn down. This left me wondering and I asked why a paying guest should have to deal with the consequences of another guest’s actions? I did not get a response. When I first arrived, I had noticed what I thought was a glass partition, only to realize later that it was the remaining half of the broken shower door. The holes in the wall where the other half had been and the towel I had to place on the floor to avoid stepping into a puddle of water ( only 2 towels were provided. There was no shower mat/towel provided) confirmed that this was not an oversight, but a neglected repair. I’ll also add that the furniture in the room was soiled and the mattress was uncomfortable. Honestly, things I probably would have overlooked since I was only there for one night but feel I should mention since it added to an overall disappointing experience. As a frequent business traveler I’ve stayed at many Marriotts and Marriott Courtyard properties. This one misses the mark.

Like many other reviewers, we stayed at this hotel for a weekend baseball tournament. I am loyal to Marriott and have status from stays not a credit card so have 30+ nights a year at the brand. I chose this hotel because of its proximity to the fields, relative cost on a pricey fall weekend, and reviews not quite as abysmal as the other nearby Marriott locations. Pros: -convenient location near shops and dining -friendly front desk attendant Cons: -overall need for a refresh. Every wallpaper seam in our room was peeling back. Mattress was heavily worn and did not offer support. -lack of cleanliness in public space. Carpets in lobby, hallways, elevators all seemed to not have been vacuumed for several days. -lack of cleanliness in room. Heavy mold growth in shower grout and shower head. Stained carpets. Crumbs on desk from previous guest. Hole in my bath towel and wash cloths with makeup in them. -broken equipment. Courtyards have “media pods” in the restaurant with TVs. None of them at this hotel work. All were displaying the blue screen of death or completely unplugged. Elevator had missing numbers on the buttons. -one lone person working the breakfast area. Waited 15 minutes to order while she handled the person ahead of us in line, then waited another 20 minutes from ordering to get our food. This on a weekend with 5 weddings staying there as well as local college parents weekend. Surely they could have planned ahead better.

Overall the hotel and staff were wonderful. The only thing I noiced was a musty smell in my room when checking in. The bedding and bathrooms all looked clean, but there was a noticeable smell ( like wet towels).

I travel a lot for work. Steven greeted me with a warm welcoming smile as I walked up to the desk as if they've been awaiting my arrival. He was informative, warm, friendly, and immediately put my long day at ease. I stopped by the bistro before heading to my room to get hot water for my tea, and Jackie was an absolute delight! Her kind and carbonated personality were vibrant and uplifting! I'm a Bonvoy member at heart, but this Courtyard felt like a reunion with friends! This will be my home-away-from-home when I travel in the York area for work or pleasure! Thank you, friends! Thank you!

The staff were amazing and made my stay feel like home.

What a great stay!

I've stayed here numerous times and ALWAYS rated it highly.This time, I had to switch rooms twice. My first two rooms were not as clean, the bathroom flooring was loose, handiwork was shoddy and one sheet was torn. The heat-a/c in the first room failed to set correctly. When I switched the first time, the people at the desk didn't even ask what was wrong with the room. The second time, the woman who helped me was the epitome of good customer service. I wish I could remember her name. She was older (like me, unfortunately!) and she could not have been more helpful. She really brightened my day with her smile, upbeat manner and fix-it attitude. It's because she was there that I'll give it another try.