Kinta Kan Cabañas Hotel Playa del Carmen

I chose this property because of the location. Right on the beach. My room had great views. Reason for booking. The reviews were very conflicting and I understand why. Parts of the place are run down and despretly need attention. My room was overlooking the beach but there was so much wrong with it. The safe was broken and didn't lock. The sliding patio door didn't lock. The sheets didn't appear crisp white and had permanent stains on them. The window was very dirty. I was concerned because the safe and door clearly were tampered with. I travel alone and didn't feel safe. I was placed in another room once I asked. I appreciated this aspect. Thank you. The pool water looked like it needed some care. The staff were just doing their thing. Front dest staff was great. Beach aera. Noone ever came to take my order. I always had to go ask, but they were friendly about it. I understand that not all things can be updated all the time. I understand that this is on the lower spectrum but location is the attraction. What i don't understand is those simple things that can be done with regular maintenance. Remove the broken safe out of the room. Fix the locks, don't use stained sheets. Wash the windows, at least inside. Fix the awful broken curtains. That would make a difference. These are simple little things that are ignored but make such a difference. They don't take much effort. If you can overlook these things, stay here for the location.

Everything was horrible!!

Perfect Location..staff are friendly and helpful..great same day discount on Expedia for Ocen view.

I didn't like the fact that a couple people had put the Pool chairs farther back by my door so it's hard for me to walk past them to get to my pool room. But the staff came along to next day and moved the chair. So it wouldn't be that way for a long time. I was gonna let that. Let me have a bad experience because I'm on vacation. I really like the hotel and I like the people. You couldn't ask for anything else. It was close to the beach. The pool was right at my front door I will be back.

This place sucks you in with nice pictures and reviews, yet when you book the "standard room" it turns out to be across the street in another hotel. When we got there we were immediately told our room was nice but we should consider upgrading to the hotel I thought we had booked for a mere doubling of the price. We declined and the room we got was under 100 sq ft with no space except for the bed. No room or space for luggage, no furniture and totally depressing. Of course no cancellation either. As the door also didn't lock, we got the adjacent room which was a bit bigger but also no chair, table , furniture or normal amenities. Also, our back window looked out on a concrete wall 2 ft away, the front to the common area and room access. Unfortunately, it didn't lock. The room door had cheap loose push button lock, no deadbolts or security feature, and the place felt insecure. Also, virtually no water flow in taps, horrible pillows, worn out room and beach towels and nasty perfumed toilet paper. On a brighter note, the staff did a good job cleaning the room, the air condition was new, quiet and worked well, the beach was great as were the recliners include in the cost. For what we paid there are many better options in town so I wont ever be back to this place.

Overall we had a pleasant stay.. The pros- lovely small hotel with a charming pool and wonderful beach lounge chairs. Excellent location..Just steps away from the ADO bus terminal and 5th Ave. Walking distance to the ferry. The beach is one of the best in Playa Del Carmen with soft powder sand and crystal clear ocean. The staff was friendly and kind. Loved that it was adults only. Cons-This hotel owns a few rooms across the street which are not ocean front nor poolside. They resemble a very rustic hostel rather than a boutique hotel. Our room was very basic and had a straw roof. The noise level at night was unbelievable. Do not get conned into accepting these rooms. The next day we requested to be moved into the main hotel location and it was a 100% improvement. None of the rooms have a fridge, kettle, or hairdryer. It’s a real inconvenience if you stay for a long time.

I like that they change the linens & towels everyday. We left 2 pairs of shoes in the room when we checked out,they secured it & returned to us, very honest people. Location is very convenient for our group & our intention for this trip which is to explore around town by biking & walking. It is also a beachfront property which is amazing! The issue with the property were very small washroom/shower, poor water pressure, small breakfast servings.

The pictures online and seeing the hotel in person is totally cat fish! They don’t have a big selection on alcohol. The location is okay and literally walking distance to the beach. On our last day we couldn’t even get inside our room. The doors are so old that the door knob got jabbed and couldn’t get it to open. We waited 45 mins outside our room. Manager was not helpful at all. The only option was the receptionist gave us a screw driver to remove the window screen and go through the window. Well my boyfriend has to go through the window to get in our room. Once he was in he couldn’t even open the door from the inside. After dealing with it, it finally opened. We slept in our room with no secure locks! I definitely don’t recommend this hotel at all if you’re looking for a nice clean relaxation.

Honestly was expecting more from this hotel given the price. Apparently there are two buildings, the second one is bad, looks like a hostel. All the rooms you enter with a weird tool to open the “balcony” door. Im very disappointed.

The hotel was fine for a budget property on the beach. It was very minimal (no hair dryer in the room, hard bed, not enough pillows, low lighting, only one trash can in the bathroom -- not in the room). DO NOT GET THE BREAKFAST. After I ordered, was told could only pick from options in one item. So I choose something else. But when they brought our food, they changed my boyfriend's order as well... and all of it was very meh. Gave it one more try the next day, and it was so over salted that I had to send it back. I rarely send things back, but I just could not. They remade it, but it took awhile and was cold by the time it got to me. The fruit it came w looked so sad. The staff was nice enough. We did not find out until check out that the beach towels were available at the front desk. That might have been in the fine print somewhere in check in, but it wasn't mentioned by staff. We tried to adjust our expectations based on other reviews but walked away disappointed. It was a good price for a last-min getaway. And surprisingly, as close as it was to the chaos of that main drag, it was very quiet inside the rooms. That was good.