Castello di San Marco Charming Hotel & SPA

We chose Castello San Marco for a short getaway, expecting a pleasant experience and the 4-star service we paid around €250 per night for. Unfortunately, it turned out to be a massive disappointment from the very first minute. The negative experience started right at check-in. The reception staff, particularly a receptionist named Cinzia / Ginzia, was cold, unfriendly, and clearly showed her irritation. She made us feel like an inconvenience rather than welcomed guests. A vacation starts with communication, and the front desk staff here desperately need hospitality training to understand how to treat customers. Her disrespectful attitude completely ruined our mood. Things only got worse when we entered the room. We never expected a 4-star hotel room to be in such a neglected, dirty, and unsafe condition: - An electrical outlet was literally coming out of the wall, leaving a dangerous open gap. This is a severe safety hazard! - The bath towels provided in the room were old, worn out, and had visible holes in them. - The emergency cord in the shower was covered in black mold. - The shower mixer was cracked and broken. - The AC remote control was damaged and cracked. - At times, there was a foul odor in the room caused by drainage issues. I am attaching the photos so everyone can see what "4-star luxury" looks like here. To make matters worse, I know that during high season (August/September), the price for this room jumps to around €400 per night. Please think twice before spending your money on this place. Historical charm cannot excuse terrible room maintenance, torn towels, and condescending staff. I am absolutely certain that for this price, you can find a much better alternative nearby where you will be treated with respect and given a safe, clean room.

Sehr freundliches Personal, sauberes schönes Zimmer, gepflegtes stilvolles Anwesen mit Pool, Bars und Restaurant. Ein tolles Extra ist die Möglichkeit, das Elektroauto auf dem eigenen Parkplatz (mit PV-Anlage!) aufzuladen. Schade, daß wir nicht die Zeit hatten, das vielversprechende Restaurant auszuprobieren.

Der Strand besteht aus groben Steinen und ist nicht besonders einladend, es gibt außer Liegestühlen keine Wassersport- oder sonstige Angebote. Das ist schade, denn rund um das Hotel ist nichts los, man muss fahren.

Hermoso el lugar, las instalaciones y las habitaciones.

Pero alejada de la ruta y muy cara.

Insgesamt sehr gut

Das Personal beim Frühstück war nicht sehr aufmerksam beim Teller abräumen wenn sie leer waren beim Personal am Pool ist man überhaupt eine halbe Stunde gesessen und niemand gekommen man muss sich sein Getränk selber holen

Bahçe düzenlemesini beğendik

Lokasyon,oda,personel beğenmedik

A beautiful and very spacious historical property with a special atmosphere and extensive gardens. The large pool area is particularly attractive, although the pool is unfortunately not heated. The staff throughout the hotel was generally very helpful and friendly. The main disappointment was the breakfast experience: despite a lovely outdoor patio, breakfast was served inside, and the service felt rather unprofessional and inattentive compared to the standard of the property. Overall, however, an enjoyable stay in a unique historical setting.

Le jardin est superbe

Très déçue par l’absence d’aménagement sur la plage et par l’accueil un peu froid..

The place was incredible. The stuff were very helpful and nice. I enjoyed spending time by the hotel pool. The place has it’s own gated car part. I had one of the best negroni cocktails at their bar.