Royal Hotel Dead Sea

The A/C was poor and we had a bad sleep because of this; waking up sweating in the night. This was the WORSE. I’ve reached out multiple times for a wheelchair accessible room before we got there; and they didn’t respond or know until I addressed it at the front desk. This is the only place in Israel. I had to use my translator since they didn’t speak English too. The room they gave us was vacant for a long time since it was dusty and everything was unplugged. The remote control didn’t have a backing for the batteries and the bathroom that was wheelchair accessible looked crazy, because the shower bench was out of the shower area. The bench was directly across from the toilet and wasn’t even in the shower area..?? I should’ve took a picture, but I didn’t. I wouldn’t just say it was bad design but I couldn’t figure out why they put the bench (which was attached to the wall) in the this way except for them to say, “it’s wheelchair accessible”. It was the most absurd way to have a wheelchair accessible shower bench in the bathroom. It was spacious rooms and the server in the dining room, was very hospitable and kind. I felt like the front desk was nice as well, but didn’t check the emails sent through Hotels.com.

We were woken up at 5am with by a huge cockroach crawling up our childrens curtain divider , when I tried to contact the reception there was no answer. I tried going to the front desk but there was no one on call. I spoke to the head of security that was at the entrance of the hotel but he said there is nothing he can do. Only at 7 o'clock the workers started their shifts, at 7 the man at the ground desk said he will send someone shortly, by this time we had packed our bags and woken up the children to leave the room, our father was in a room a few doors down we tried to wake them ,untill we did we tried opening the sofa bed for the kids but it was broken . In the end we woke up all the family and had to leave the room. We met the manager at 8.30 and she said she will change our room and we can stay a bit longer , however after that experience we didn't want to stay any more in the rooms , my father and mother who had paid for an extra night didn't want to stay but they did in fear there would have no place to go. This experience ruined our holiday and our parents holiday totally. The mangers answer was at 10 o'clock at night we should have told them about a cockroach that was in our room hours later ?? How were we supposed to know there would be a cockroach at 5am ? I'm sorry my cockroach you should have come at 10 in the night to avoid all our problems? Bit of a irrelevant answer.

Very old Many broken facilities Service - very bed

Hotel Is under construction do not be operating in this condition took about 10 minutes until someone came to reception to accept us, food was terrible.. who was open with no lifeguard, stay away from this place

great and friendly staff Great food Clean room

All the peaple is very rude and never answer the questions

The worst stay that we have experienced in a hotel .hotel outdated .. food served with plastic plates and cutlery …Service lacking ,hotel outdated .. unsafe elevators We were double billed for the stay .. did not want to refund us until the next day . Sounded like this was a deliberate fraud .. as they used a second credit ( not mine) to transfer funds ) All in all just an awful experience!!

Old hotel needs a face lift

מלון מגעיל . לא נקי . מוזהח .העובדים לא שרתיים בכלל . לא מתייחסים לאורחים .הכל לא עובד . רחוק אפילו מרמה של מלון.

We came there specifically for kids pool area and I wanted to use gym while staying there, none if that worked