Loch Ness Country House Hotel

Excellent breakfast, staff very helpful, pleasant and accommodating.

Lovely setting and park, cosy, warm, nice quality breakfast

all good

Traditional older building. Fantastic grounds and access to river footpaths. Excellent breakfast.

location, food

We are very disappointed to be writing this review; however, we feel it is important to highlight our experience for any couples considering this venue for their wedding. We had our wedding booked at the Loch Ness Country House for next year and were initially very excited about celebrating our special day in what is undoubtedly a beautiful setting. Unfortunately, concerns arose regarding the level of communication and the venue’s ability to resolve issues effectively. A cheque payment we made was not cashed and, when queried, was initially unaccounted for before later being found to have been misplaced in the wrong file. Over a period of eight weeks we were repeatedly assured that it would be processed “tomorrow” or “this week,” but this never happened. This situation became particularly distressing as the cheque had been a gift from an unwell family member, who was anxiously needing to make repeated trips to the bank to check whether it had been cashed as and when the venue had said it would be. This caused a significant and unnecessary negative impact on their already poor health. In the end, I resulted in collecting the cheque myself to prevent further distress, at which point I was told that the hotel rarely receives cheques and that a bank transfer would have been preferable. As a result of this experience, our confidence in the venue fell well below the expectations set when we made the booking, and we made the difficult decision to cancel our wedding. We contacted the venue to inform them of this, but unfortunately this process only reinforced our concerns. It took three weeks to receive an acknowledgement of our email, despite several follow-up emails and phone calls. We did not feel we were met with the level of professionalism or service we had anticipated and had been promised when we chose to book our wedding here. We were advised that there was felt to be no issue with the communication surrounding the cheque, that the issues came from hire up, which had never before been communicated to us until we raised concerns about the hotel staff who were dealing with our situation. There was minimal accountability for how both situations had been handled. Our request for the return of our deposit was declined. While we understand and had expected that deposits are typically non-refundable, we had hoped that, given the circumstances and the distress caused to both ourselves and a seriously unwell family member through absolutely no fault of our own, some discretion and compassion might have been shown. The venue itself is undeniably stunning and competitively priced. However, based on our experience, we would strongly encourage couples to consider carefully the importance of consistent communication, responsiveness, and empathy when choosing where to place their trust for such an important occasion. Perhaps we were just unfortunate in our experience, as we are aware of some great reviews here, but in our situation with hindsight, investing in a venue with a proactive and compassionate team would be far preferable to facing the situation we have experienced.

Lovely accommodation, location is great, facilities are good too.

The room was quite chilly throughout. The radiator was lukewarm. Suggested for staff to bleed it. Alternative room was offered but not taken as it was our 2nd and last night.