Renaissance Sanya Haitang Bay Resort

We were looking for a resort away from the hustle and bustle and this was it! The grounds are gorgeous with lots of couples coming for wedding photos. The staff is very friendly and try hard to please. The rooms are spacious and clean albeit a bit musty smelling. We spent most of our meals at the Starfish Bar because of its location, ambience, menu selection and service. A big shout out to DEVIN, our constant server, who took great care of our food and beverage needs - he is amazing!

We were looking for a resort away from the hustle and bustle and this was it! Great service, great food, everyone was super friendly. The rooms were a little musty would be my only complaint. A big shoutout to our restaurant server, Devin! He took such great care of our dining and beverage needs from start to finish! I would defintely go back. Note that you cannot swim in the ocean here because of the currents but it’s a beautiful private beach to walk along and stick your toes in.

酒店很大，但是設施都相對老舊 房間的蚊蟲還是有一些，但可以理解 因為室外的綠葉造景比較多 房間是靠近海邊跟泳池 但是管理的不是太理想，居然好多人在泳池邊上抽菸 完全打壞度假的好心情 早餐也是有點恐怖，人超多滿混亂 只能說假期間，員工還是比較辛苦的

It’s a awesome! Breathtaking ocean view, unbeatable beach, nice and quite. Will definitely come back again!

The hotel was well maintained. Great service! Beautiful and quiet beach. We enjoyed the pool side restaurant for lunch, full of sunshine and gorgeous view. The tennis court left us with happy memory. We got updated to the ocean view room. Every morning woke up with amazing sunrise view.

We had a wonderful time during our stay here. My girlfriends birthday was at the same time as our stay and the hotel kindly upgraded us. Additionally they provided a romantic dinner on the beach for two for a very good price and I would recommend it to any couple. This was a wonderful hotel and experience

I was recommended to top up $150 for restaurants in the hotel at check-in service, but found too much for my stay. I asked for full refund and was refused, what's more, I was told that the value was only valid for 30 days, which is a great Infringement of consumer rights. I seeked for assistance from government service, but still no response. Really shame for Marriott. Please everyone avoid this hotel.

園區腹地很廣，後院及泳池寬闊舒服，還有私人沙灘，很多人來拍婚紗照，大廳挑高氣派，整體環境不錯 雖然有點年代感 有重新翻修過不致於老舊，唯一點是客房服務比較慢 常沒人接電話，可能人手不足吧

What a great experience between 17th and 24th September. We had great service from Anna ADR, Charlie and Anita in F&B as well as housekeeping team. Guest Relations team always there to help us with our questions and inquiries. Looking forward to go back in December.

I came here trusting that the hotel would be “somewhat” up to the quality standards of a Renaissance hotel and also a Marriot Hôtel. But, think again. It has NOTHING to do with those big names. Yes, the hotel is big, is pretty even tho you can tell it looks a bit outdated. The pool is very big and clean. And the room was pretty. They even gave us an “upgrade” to a bigger room. HOWEVER, not a hotel recommended for foreigners. NOBODY speaks English. ( yeah you would expect people at a 5 star hotel would speak english, or at least another language) no no. Everywhere you went you had to use a translator. I was super excited about the buffet breakfast, but nope, just a few western options. And nothing special. Food was very oily. And honestly. All they had were Chinese alternatives. And it’s Ok. But really again, AT A 5 star Renaissance hotel? NO VARIETY? Coffee bad. Bacon bad. Eggs horrible. VERY POOR We wanted to play tennis and we even brought our racquets only to find out that we had to pay extra to use the court. About 25$ an hour. Not like any other experience in a 5 star hotel I’d ever had. For the price I payed here I would have stayed at any other Chinese hotel for half the price and I would have been happy because I knew what I was getting. But this hotel is 100% NOT up to the marriot standards. If I were responsible for this, I would change the name of this hotel. If you come here and you are looking to relax and feel in a comfortable environment. Think again. Shame shame.