Crown Regency Resort & Convention Center

The hotel policies for the front desk was dissapointing. I lost a card key and they charged me for a replacement. Checking out took way to long. We had to wait 15min to check out with our traspotation waiting while they checked the room. The room was nice and clean and the bathrooms were very nice although there was never enough towels. There was a moldy smell in the room which bothered my allergies and would make me to not recommend this hotel. The highlights of the hotel was the breakfast and concierge staff.

Really bad hotel, not like in the pictures. I wanted to reebook it as soon as i entered the building. Was not happy with my stay because it was no hot water, no elevator was working. The food was bad and have really nothing good to say.

This hotel was not on the beach. The service and staff are awesome.

The first thing I noticed was the refrigerator was not colder than about 70 degrees F, but understood that the power may have been turned off for a long time. Even after 6 hours the temp did not change so I requested a replacement. Even the replacement could not keep my insulin cool enough to make a difference. I carry an insulin cooler that requires it to be frozen and neither of the two refrigerators had operating freezer sections. Even though the staff was helpful in trying to resolve the problem by offering to use the kitchen freezer and refrigerator to keep the insulin cool, it was a hassle to always ask them to get the items for me. I also noticed some other maintenance issues at other portions of the hotel such as signage was not always appropriately placed or worded properly, tiles in the floor of the lobby were cracked, and..

Will not recommend

Had a horrible time checking in...Although, I should them my confirmation number, they had horrible time with their system. They sent to an annex area in which room service was not available. The wifi connection was none existence. I had to wait a long time to check me out even though the room was pre-paid and I was the only one inline. I finally insisted to check me out ASAP to avoid missing my flight.

Fair enough

It was a good stay....

You gonna take an hour to check in ,,& no heater in the bathroom & poor, bad wifi

needs upgrade...hardly has hot water for bath and shower, the towels are older and thin. There's ants in the room. Surf pool is not working.The big slide works on the last day of our stay.The buffets have good selection, the snack with the oceanarium with mermaid show is awesome and the largest pearl is good to see.