Crown Regency Resort & Convention Center

Ok

For a hotel that is not located at beach side, Crown regency offers everything you need while just being a few minutes away from the beach. Rooms are clean and the staff are also accomodating. I highly recommend staying here and when i come back i will most probably stay here again.

Mosquites all around the room, you will never enjoy you stay there, i spent the whole night scraching my legs because of mosquitoes.furthermore, mosquitoes blod painted on the carten. At the end you will start counting down for the chech out

Staff do not smile stressed even front desk, crowed and attention was given to Korean Guests, I was put in a old room where next room having maintenance, very slow check in and out, I had to call duty manager to complain about the room condition and I expected to be re located but only said we will tell the managements. Bath room sink water dispenser loosen broken. Towels are old. Far a way from the beach and mall, street in front of hotels floods when rain. It is noted that staff needed farther training in Customer Services I have watched the front desk and they hardly give welcome smile or signs of charm. Hotels is good for families with kids not good for business or honey moon holidays. Room services meals are limited and expensive, delay in room services.

We stayed at this hotel for 5 nights and I could not wait to get out of the place. Rood check in staff. We were taken to the wrong type of room and then had to wait 45 minutes for our room to be ready.nthis was at 9.00pm at night. I would have thought that all rooms would be ready for occupancy at this time of night. We booked a "Penthouse"! Don't be fooled by the word penthouse. It is far from being that. The rooms are in disrepair with many items broken and needing fixing. We advised hotel staff numerous times about simple things like a light globe not working etc.... And nothing ever got done. They tried to charge us for a "henna stained" duvet cover when neither my partner or I had had any henna tattoos done. The sheets on the king bed did not fit the bed and were 12 inches short....so the bed was short sheeted! Things were broken and held together with sticky tape. Breakfast was terrible. They tried to charge us for transportation costs when we checked out even though we had paid this cost direct into their bank account prior to even arriving at their hotel. I can not recommend highly enough that nobody consider this hotel . Do yourself a favour and stay at any other establishment. This is NOT a 4 star establishment at all. It would not even rate as a 2 star. Very over priced. Please, please, please DO NOT STAY AT THIS HOTEL AND HAVE YOUR BORACIC EXPERIENCE RUINED LIKE WENHAD. FIND ANOTHER HOTEL

The room is spacious enough for the guests to enjoy the place, to relax, and to move freely. The food is also great, especially during the buffet dinner. What i dont like is when i called them up due to malfunctioning of the aircon, no one really came, despite of my repeated request via phone, and personally complaint at the front office. Generally, the staff are very helpful and nice. If i will go to boracay again, i will surely stay there again.

Water slides and wave pool weren't operational. Restaurant wasn't open. Lift worked intermittently. I would have been better off checking out and in again rather than booking consecutive nights, at least then they would have cleaned my room properly. I stayed here for 4 nights. Hated it. You're better off booking somewhere cheaper then you wouldn't be disappointed!

hotel location

Room was clean and tidy. All toiletries were provided. Additional document was signed to mention " that need to pay" even if 1 stain is found on bed sheets , pillows or towels and we had spent 30 minutes after check-in to go through all items in room to make sure no stain was there before check-in and using of the room which is very troublesome and never happened before in any hotel in our travel. Hotel location is good but very far from beach. The free buggy from hotel works only till 6pm. So you have to walk for long if you wanna go to beach for dinners or party. Even though on main road, there is no sound from the road. The TV channels have good movies and well equipped. Fridge was empty with water only. Room service was prompt in cleaning. Front Desk response was slow and sounded "tiring". Hotel had good spread of breakfast and number of staff is more than the hotel guest so you will get very very good service. Breakfast is good with many variety of the food and changed everyday. Tea with milk needs to be ordered separately but it is free. Room aircon was not so good and did not cool the room well even though it is brand new. Hotel put us in the new ANNEX building which is on opposite side of the road about 10 metres away and not inside the actual hotel building. So you have to walk naked with swim suit on road to cross over back to your room after going to the swimming pool.

Rooms were great. Only thing I didint like was the airconditioning it was not running well as it was warm inside the room and it was leaking. When I complained about it nobody came to look or fix it. They even bother to transfer us to another room.