Crown Regency Resort & Convention Center

The location of the hotel is not convenient to the beach, and our room was not clean since there were cockroaches crawling inside the room.

Most of the facilities are not working esp the waverider and slides. The pool is dirty. The view of my room is at the corner blocking the view of the pool considering i booked this hotel months ahead and even called them to reserve a room in the center facing the pool. I was not satisfied with housekeeping since there are cockcroaches crawling everywhere. I dont recommend this hotel to any of my friends.

The check in and check out processes were efficient and the hotel staff were all very friendly. Everyone had a ready smile. My two sons enjoyed Ocean Walk the most. That was their most thrilling experience, by far!

First was the check in . The desk still looking for the Boucher which they don't need. Secondly the airconditioner was not working , I clled them several time they don't even listened.oveall was very poor customer services.

Hotel staffs were very hospitable and courteous. The staffs were also efficient. The hotel surroundings were clean and inviting.

We stayed on island 2 weeks but only 1 here .... Staff were friendly and helpful... Shop was great and walk to beach was only 5 mins Hotel itself probably needs maintence as a few things didn't work ... Aircon dripped water - not sure how safe this is.. Fridge didn't keep anything cold ... Advertised kids pool and this was under maintence - surf rider thing was also closed . Our room was right next 2 outside area and noisy as at night espically weekend

We lost 1 of our 8 luggages while in transit from the reception to our rooms which was on the same floor as the reception/front desk. (ground floor) What is worst is all the hotel staff can say is "we must have left it somewhere" inspite of our statement that we counted our luggage while it was being unloaded from the van. We had to request that they check the cctv which they did and reported that they only saw 7 luggages, but when we requested to view the cctv footage (since they do not exactly know what our luggage looks like and they did not issue a receipt when they accepted the luggage from us, SOP in all hotels) their immediate response was that we need a court order to do that. We requested to view the cctv footage, we did not request for a hard copy, so why the need for a court order? It's hotel policy???!!!! Fine, but couldn't they just bend the hotel policy for this incident just to appease us and to prove their sincerity and honesty!!! Because if I was the manager on duty, I would extend all assistance to the guests and let them view the cctv footage, that is if I am not hiding anything??!!!

Unfortunately our one year + Daughter managed to lock herself in the comfort room, what followed was very upsetting, for her and her parents. The lock which should have been able to be unlocked on our side with a coin, did not work, a member of staff, then starts to butcher the door in completely the wrong place causing unnecessary noise(upsetting daughter who was now in hysterics). Having been in situations like this before where I had to take charge and was eventually billed for the damage..!! So I stepped back and just gave advice, eventually she was released......and up to now we received no apology for distress, and inconvenience, the door was not able to be closed for the rest of the vacation...

I'm glad to be served by their great attitude & kind staffs. Slide of the pool was not functioning.

The rooms were comfortable and spacious bathrooms with separate tub and shower. Each room had a balcony but no ocean view because it's not on the beach. We overlooked the pool and deck area. The pool was large for swimming and every afternoon it was a wave pool. Breakfast buffet was varied between Asian and Western food. Plenty of fresh fruit. The staff was plentiful and service was very good. Wifi connectivity was not always reliable. I would stay here again.