The Luang Say Residence

The property has been styled in keeping with an old colonial style and the gardens are beautifully landscaped, but sadly it seems like this hotel has never fully recovered from covid. The staff were friendly but clearly bored and under trained. The beds were super comfortable and breakfast was nice.

Unfortunately my husband got food poisoning from the hotel and spent 3 of our 5 days in bed or in the bathroom. The hotel forgot to book our pickup car at the start of our trip which started things off on a negative. The wifi was sketchy, the bathroom flooded every time you took a shower because the drains were slow. Overall not the 5* experience we were hoping for or that the price suggests. I’m sure this hotel was fantastic in its heyday but now it’s dated and tired.

Breakfast was good would have preferred a few more vegetarian options of the meat ones. Staff was very nice and helpful. They were accommodating of adding another guest to the booking. Easy booking of tours, really enjoyed the pool and was cleaned regularly

There isn't clear transparency on billing, if you ask to bill in local currency they will use a higher conversion rate than Google. We had some issues with our billing and got up charged quite a bit from the price we booked at but the staff did what they could to assist us. It was also fire season so smoke pollution was a little rough.

The old fashioned feel of the hotel

The property has large and comfortable rooms. The shutdown during Covid is still showing in terms of maintenance issues.

The Breakfast was superb. Both the breakfast area and the food was great. The hotel is located within walking distance of the main Luang Prabang attractions. Our room was large, comfortable and quiet. The staff were very friendly.

The rooms had very few plugs and the ones that were there were difficult to use. We didn't come to watch TV, but the channels were not clear at all and so we didn't even bother trying to watch. The cleaning staff did not do a great job of cleaning the rooms, even though there wasn't a great deal to do anyway.

I have mixed reviews of this property. The property looks beautiful from a distance but when we checked in, our room was absolutely infested with mosquitos. The staff tried to be helpful and accommodating by moving our room twice but even in the final upgraded room, we still spent the night squashing mosquitos. Each room was very musty (probably the super mouldy curtains) and the furniture, even the suite, was stained and just looked grubby. With some deep, professional cleaning, this place would be stunning - the gardens are beautiful and breakfast by the pool is lovely. The property is away from the town but a tuk tuk is cheap and the hotel can organise a scooter which makes getting around easy.

The grounds were really beautiful and you feel like you’ve gone back in time. The pool is enormous and very appreciated after a day in the sun! Incredible breakfast - we felt so spoiled! Finally, the staff were all really kind and helpful and made us feel very welcome. Special shoutout to TK at the front desk who helped us organise all of our tours - it was really well managed and we had a great time - and also to La the supervisor who ensured that we were very comfortable whilst at the property. I would recommend staying here if you go to Luang Prabang.

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The historic French colonial ambiance worked perfectly. The room was spacious and a great place to comfortably and quietly unwind after a busy day.

The over head shower needs maintenance.