The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa

Had high expectations, as we had been here 15 years ago. Sadly, we will never be back again. Terrible experience. The check-in process was a nightmare. They messed-up our booking. Was supposed to be paid with points and they said they did not see it on their end and "not their problem." The Manager was a jerk and not helpful at all. The food was terrible. Three of the restaurants need reservations and you need to wake at 8 am to make them the same day or you are out of luck. So stupid. The pool is huge, but horrible for kids. Most of the pool is 5 or 6 feet and the volleyball area is 5 feet, so too tall for most kids. The swim-up bar takes forever to get a drink and the bartenders are grumpy and rude. Also beware of the aggressive iguanas if you eat by the pool. We saw a young boy get bitten by an iguana and one charged our food and stole my daughter's pizza. The rooms are fine. Nothing special and DEFINITELY not Westin typical sheets and towels. They have a tiny mini-fridge with about 6 drinks total in it. Don't forget your sunblock because they charge $50 per sunblock bottle. Insane. There are vendors all over the beach when you walk to the entrance to the beach. Selling souvenirs, massage, etc... and the beach is a shell beach. Bring water shoes for your kids, as it is not soft sand. The water if very nice though! The highlight for our kids were the night time activities (silent disco, karaoke), but the bartenders at that area were again, grumpy and rude. Overall, a really terrible experience and we will not be back. Don't waste your $$ on the all inclusive. Stay at The W and go out to eat I Tamarindo, etc...

We traveled with fives families and this resort had it all for all ages! We had an absolute blast and never felt like it was too busy to accommodate all of us anytime! The spa was beautiful and the boys enjoyed a day on the golf course, go early as its really hot super early. One of the most fun excursions we did as a group was through a tour guide Eric G. in a blue shirt at the resort where we went hiking to the waterfalls! It was absolutely incredible!

My family stayed at the Westin for a week and found it to be an excellent value for money, we enjoyed the food, rooms and facilities . We ate at most of the restaurants where food was excellent, especially the Italian, tapas bar, Faisanella and the lunch spot by the pool. The kids loved the fuze ball and ping pong, and I enjoyed morning yoga and water aerobics, I will definitely do the biking and hiking next time. We had a great day trip to a waterfall, we loved our excursion and our tour guide was so sweet and took us to stop for some medicine and even Starbucks for the teen. We booked with Erik G (he has google blue shirt ) google him. He was a great coordinator and resource to have, I would definitely recommend. All in all I highly recommend this resort and our whole family enjoyed our stay, best of all we never felt crowded or searching for beach chairs etc. it is a very well laid out resort and very easy to get around.

Just spent an amazing week for Spring Break at the Westin resort in Playa De Conchal! The most attentive and friendly staff were very helpful cheerful and responsive to our needs. We wish we had a few more says to explore Costa Rica. Our excursions were VERY well planned and coordinated by Erik G. (Blue shirt google ) on the BEach entrance outside the Westin - we didn’t have to worry he had everything smoothly coordinated from a private driver to the La Leona Waterfall and Zip Lining and a beautiful lunch at the ranch of the zip line location . It was an adventurous day for our family and my son enjoyed every second. If you need any plans for excursions Erik G is your Man! Would definitely rerun to this resort again!

I want to comment on some of these bad reviews and explain them to you. I dont know if these people were just having a bad day or just like to complain about stuff. - "The Bungaloes are remote". To be clear it is a five minute walk to almost anyplace on the property (excluding the lobby). So don't tell me that the bungaloes are remote. Now I understand if you are disable of have health problems, but even so there are golf carts that can pick you up and bring you to your destination. - "Golf cart Drivers wont pick me up". There are 100's of people at the resort and you want the drivers to pick you up whenever you want? The drivers are going around all day and sometimes they are gonna miss your road. Again if you really need to be somewhere start early and just walk to the place - "The vendors are relentless". Just so everyone knows this is their full time job and this is how they put food on the table. They are going to be passionate about what they are selling. Though as long as you get to the beach and treat them with respect they wont bother you. - "Staff speaks very little or no english". Just so we can put this in perspective we are coming to their home country where english is not their native language and you think. because of this they were bad staff? I thought they spoke really good english and all the staff were kind. In addition the staff are still learning english as they go. - "There are to many bugs". Then don't come to Costa Rica because if you haven't noticed we are in the Jungle and thats were bugs live . - " Howler monkeys are to loud". Again your in the Jungle and thus the name they are gonna howl. if you cant handle that then again don't come. They honestly howled couple times during the night and the only reason I heard it was because I was on the balcony watching them. Now for me the resort was great and the staff were great. You can get boggie boards, Snorkle mask, ect. from the activity center. The food was great every night. I really think that people should go there and most of the bad reviews dont even look at because these people are just angry or take fun in writing bad reviews.

My family stayed at the Westin Reserva Conchal for 5 nights. We had the most amazing stay! Our unit was a short walk to the beach and pool. The grounds were well maintained and every staff member we interacted with was friendly and helpful. The room was comfortable and clean. Housekeeping was wonderful and hotel staff helped with temperature sensitive items we were traveling with. There were many activities and programs that you could participate in. Kids enjoyed ping-pong by the pool, boogie boarding and paddle boarding. All activities and gear was included with our stay. Food was delightful. We utilized Mitra Market for breakfast and several dinners. Food was fresh and wait staff could accommodate any special requests or allergies. We loved eating at the specialty restaurants- Italian, Seafood and Costa Rican cuisine was top notch. The hotel offers so many fun activities. Outside of the resort local vendors offered massage and tour services. We utilized Eric G (wore a blue Google shirt) for two private excursions. They were fantastic. We hiked a waterfall and went on a rainforest adventure. Highly recommend him! We hope to return to Costa Rica and will definitely return to the Westin Reserva Conchal.

This Westin was a marvelous choice with my partner and 2 teenage girls in tow on spring break! Check-in was very organized and done by the family concierge team of Maria Jose and Joaquin (who was an excellent personal concierge the whole week - highly recommend him). They had everything ready for us and gave us a very organized breakdown of the property, dining, activities, etc. Joaquin made reservations for dinner for us each night. The property is highly staffed and there's always people around to help. Even with bartenders, sometimes an all inclusive spot can take forever to get drinks and food and this was not the case here. Extremely satisfied with the service. Room was cold and comfortable (it was hot out) and we slept 4 pretty well with the pull out couch. Room service and items came quickly. Only complaint is they would take fresh towels away when we asked for more, so didn't make much sense. Rooms were very quiet at night, but its possible some rooms closer to the Imperial Bar and Mitra are more noisy. Restaurants were hit and miss. I would avoid Manglar for dinner at all costs - was by far the worst experience. Bamboo was the best. Most are just fine. Cocktails were actually good! Maybe best I've had at an all-inclusive. The adult pool especially was quiet with great cocktails and I recommend parents or non-children goers spend their pool time there. I took $200 and chopped it up into $5 for tips for the bartenders, waiters, helpers, etc and that worked well. They work hard and care, so I was happy to tip. Beach is beautiful and tbh the local vendors were not as push as some have suggested here. Its a lovely waterfront. 10/10 recommend for family trips.

We had an absolutely fabulous time at the Westin Reserva Conchal over spring break! The resort itself is stunning, with breathtaking views and incredible wildlife—iguanas, monkeys, and colorful birds everywhere added so much to the experience. We loved the beach, the pool, and the live music, and the dining options were delicious. A huge shoutout to Erik G. (blue google shirt) who made booking adventures for our large group seamless. From waterfalls and volcano tours to jungle hikes with sloths and a coffee/chocolate farm tour with tastings, everything went perfectly. Highly recommend him for anyone looking to explore the area! Overall, we thoroughly enjoyed our stay at the Westin Ressrva Conchal and hope to return soon.

We had an amazing family vacation over spring break. I agree with the last reviewer that restaurant reservations were difficult to secure, and you have to be prompt by 8am to make them. Setting an alarm on vacation is never ideal, but in the grand scheme, that is not a major complaint. I also agree with the last reviewer that bar staff seemed disinterested in serving us or keeping the bar area clean. The exception being the bar at the main lobby where the service was excellent. The rooms were clean, beautiful, and comfortable. The grounds are well kept and also very beautiful. The beach was amazing as were the pools. The food was good (often not wow) but lots of variety. As with the last review, I concur the in-room mini bar was not well stocked. I would absolutely stay there again. I thought it was beautiful. Maybe bar service was off because it was busy with spring break. I would definitely recommend this for a fun family vacation.

I really wanted this to be 5 stars. But a few things kept that from happening. First, even as a titanium status it is difficult to get reservations at the 3 restaurants that require them. We were there for 5 nights. We had to call multiple times to get our room cleaned. They didn’t replenish the mini bar until the end. The food was not awful but wasn’t excellent. Some of the staff at the bars seemed like they didn’t want you be there and did not make you feel welcomed. I wanted IT to be amazing, but it just was not.