Hotel Okura Macau

It’s quite good, not only facilities but also staff attendance. For my son, Hotel celebrates his birthday. Giving us a bottle of wine for celebration. Also at the restaurant, Yamazato Japanese restaurant, Surprisingly they celebrated with birthday song and birthday desert.

Check in was challenging because they had conflicting records though it got sorted out. All the staff in the hotel were so nice and welcoming especially when we encounter Filipino members. The bed could be better but it's alright. Better coffee in the room hopefully.

Very warm welcome and nice staff!

I like service,room and facilities overall is 5 stars hotel standard

Great location, used to stay at Galaxy but booked Okura because of the Water Park as I was traveling with my Son and his 2 young daughters and other members of the family. Individually booked 4 rooms. Unfortunately, Swimming pool and Water Park were closed during our stay. The two little girls were disappointed as they were looking forward to having fun at the Water Park

It’s conveniently located and the staff are friendly. However, the breakfast is so so in terms of taste and variety.

I am writing to complain about the facility and staff during my stay. On 12/8 (3pm) The front desk (at G/f) told me that I was under superior group which cable to check in at 6/f. When I arrived there, I had been wait for more than 30mins without a proper seat to check in. When I got into my room, I realised the WiFi, plug and tv didn’t work. I called to front desk and asked for help. A worker came and explained he will find a IT worker to fix the WiFi in 10mins but failed. I called to front desk again and asked a manger to come so that I can explain the problem. She came in apology but explained that their staff always try everything before releasing the room to guest. It made me super upsad and felt that all the failures in the room was caused by me?!? Finally, I didn’t want to waste my time to stay in the room for fixing the issues, I went out for dinner and everything was fixed when I returned. However, There is no more explanation/ apologies about the failure. The most important thing is... all the issues happened at the hotel screwed up the 80th+ birthday celebration of my mother in law! I spent $1500+ per night at this hotel and totally didn’t worth it at all! Super disappointed.

The Resort Deck is a good option for families with children.

Facilities in suite was excellent. Staff team was very helpful.

Aways feel good when back to Okura! The amenities is very caring, the room is spacious and bedding is comfortable!