Hotel & Spa Poco a Poco

Wonderful hotel . So accommodating. We arrived early and were welcomed with a welcome drink by Lilliana at reception. She went above her duty to get us a room ASAP . We had a room with a Jaccuzi!! Such a treat . The grounds are beautiful and it has a gorgeous pool . Outdoor Jaccuzi and fire pit . Happy hour was delightful watching the sunset . Amazing outdoor restaurant area with gorgeous colourful pictures on the wall . Lovely trail walk around hotel also . Small gym as well . We had plentiful drinks included in our room with snacks . The restaurant had a wonderful menu and we enjoyed our meal there . Breakfast was wonderful with lovely fresh fruit and fruit juices and so much more . I am sad that we were only there one night ! Shops near by to do souvenir shopping as well . Possibly one my favourite hotels in all my years of travel . Excellent service. Treetopia zip line is close by as well .

Excellent check-in process, with friendly staff. Lovely room, very clean and spacious. Great breakfast, and restaurant on-site if required. Nice little trail around the grounds. Options to book experiences if required (such as Night Walks, or Birdwatching).

A friendly and welcoming hotel with attractive gardens and comfortable rooms. Town centre within easy walking distance.

Worst EXPERIENCE I have ever had in my life at a hotel. I am an avid traveller and been to over 20 countries. The location and property was nice but my room had a stinking bathroom drain. Shower was clogged and water was not draining. Multiple times of back and forth with the management and they refused to refund or compensate. After I got my travel agent involved they changed my room. I would not stay here again!

Staff extremely pleasant and helpful. Comfortable rooms. Good breakfast. Easy access to shops and restaurants. Hotel restaurant good but pricey.

Lovely friendly hotel. Well designed and stylish reception and other public areas. Beautiful gardens with lots of quiet areas to sit in the sun and enjoy the surroundings. We walked the small trail through the surrounding woods and grounds. Magnificent views of the sunset. I do not think the pictures do the hotel justice. The pool and Jacuzzi proved great places to relax in the afternoon. All the staff were delightful, very helpful and friendly. Great breakfasts - with beautiful garden views. It was also very good that we could easily walk into Santa Elena which had a choice of restaurants and interesting shops. I would highly recommend this hotel and would have no hesitation in returning.

What a lovely hotel. Super friendly staff. Beautiful view of sunset in the evening and rainbows in the morning. The staff even threw a Superbowl party for the guests.

Hotel was lovely and location was great for going into town as well. Food was good but had much better food by going into town. Position was idyllic looking over the valley and could have been such a peaceful stay but spoiled by loud piped music everywhere. Couldn't escape it, even in our room which was near the pool. And our room tucked away down a corridor with almost no natural light, which, combined with the music, didn't make it somewhere to retreat or relax. We did ask for the music to be turned down but to no avail.

Great location, just out of the town and by the small shopping mall. We received an efficient, friendly welcome and check in. The rooms are lovely, spacious and modern - ours had a jacuzzi which we did not use. Laundry service was also much appreciated and very efficient. Gardens are gorgeous but the uncomfortable garden benches (stone classical style) should maybe be replaced by something a bit more comfy to sit on. Otherwise the view from them at sunset is lovely and there are lots of birds around. Breakfast buffet is a bit chaotic at peak times, and the queue for cooked eggs was too long some days. Bar service a bit patchy. One of our cocktails was definitely off (tasted of soap) and when we sent back it was not replaced. We cannot comment on dinner service as we ate out each evening. Monte Verde has plenty of options for dining within a ten minute walk. Note for swimmers, the pool is tiny and under a roof, really a backdrop for the bar - only fit for posing in - with a cocktail. And also there is piped slightly intrusive music in the dining areas and bars. Very repetitive and annoying after 3 days. I heard other guests asking waiters to turn the volume down a couple of times. Nevertheless this did not spoil our stay, we would recommend this hotel to friends.

Very oleasant place to stay with great views of the sunset from the bar Short walk to town with plenty of shops, supermarkets and acess to ATMS for cash Recommend banco polar set off the street for easy ATM service