Best Western Ipswich Hotel

Location worked well for our purpose. It was clean but basic, price was appropriate. Bed was comfortable.

Bathroom needing update and there was no deluxe element for the upgrade.

I chose this hotel specifically for one reason. Your website (and also Best Western website) both say that the hotel has air conditioning. There is no air conditioning at this hotel! The staff tells me that no rooms have air conditioning and the hotel has never had air conditioning. The restaurant was a little scruffy and characterless and the menu choice was appalling. This is never a 4-star hotel! It is sufficiently bad enough for me to send an official complaint.

Very disappointed with failing entry cards to my room even went back to get it sorted. Wifi did not work sometime in the room, TV remote buttons do not work properly with the TV.

Close-by to Harwich, so a short travel from boat to hotel

The kitchen was closed on time we arrived, now we had to go to the Mac

Great location and lots of space

Dated decor

It’s actually a very good hotel in terms of size and location. The rooms were big.

Staff not overly helpful on arrival, couldn’t find my room. Was forced to use self check in machine. Slightly further out, not conveniently located.

Rooms were clean and spacious

Didn't clean the room, for environment reasons The food in the restaurant evening meal was poor, and choice minimul.

The bath room needed attention, we had 1 drink each on the Wednesday night coming to 11.95 it was paid when we checked out.but was taken again on the next day still waiting refund .