The Orchid Hotel Pune Hinjewadi

We need to order food. Try calling for half an hr. But no response. No one picked up ghe phone. Tried calling in front desk, service no. 53, 54, cafe, but no response.

Check-in staff was confused and quite limited for such a property.

Terrible 3rd floor. There were open fire escape routes with hanging live wires in front of my room 1307. Very bad communication with the hotel. They don't respond or have attention to care. I think they stay busy with so many banquet events. I will choose some better business hotel more suitable for business.

Good stay, next to highway, easy commuting to mumbai

Always stay in here when arrive Pune, nice and close place to my work area

I made a mistake of booking this hotel. Though the staff was courteous they lacked agility. The service at the restaurant was poor. Check in experience was bad as I was made to wait nearly 10 mins. Too many questions asked for having booked a room on double occupancy. Overall I am done with this property.

Check-in was smooth. Room was clean and aesthetic. Room service was to be paid in cash... that was quite derogatory.No bill was issued hotel nor it has been sent by Hotel.com. How does one claim the reimbursement?

Stayed here for 5 Nights ( premier room with Bfast Room 1301). So far the best and most affordable 5 star hotel to stay. I was with my girlfriend and there was no hindrance or any privacy issue ever. Check in And concierge was smooth. Rooms are spacious, fresh and bathroom and bathtub are clean. Every other amenity is renewed every day without disturbance. House keeping is as non intrusive as it can get. Breakfast spread is quite good , gets crowdy on weekend still the service is fast and the boulevard is nicely themed and spacious. The best part of this hotel is its staff, everybody remembered our preferences and identified us every time we would visit lobby or restaurant. Even my “ginger Tea” specially made for me was everyday remembered by the steward Aarif, very courtacious guy. Valet are fast, dont make you wait much. Orchid oozes luxury with homely feeling. Only place to improve is A la Carte Menu, the taste is mediocre and why use that excessive Rose water on biryani ? Please refrain. 5/5 for the sake of ratings . :) thank you orchid for wonderful stay.

The service and food was bad,quality of food was not good,room service was not efficient,calling thricw takes one time effort by hotel staff and wait time was 15 min .minimum

Have stayed in this property multiple times in past. The property is huge. Most of the staffs are very polite and good. However over all experience compare to previous stay, could be better.