Collection Hotel Birmingham

This hotel looks great in the pictures but it’s actually pretty bad looking once you get there. The lobby looks okay but the bathrooms in the lobby are small. Very slow elevator. The room I had back in April of 2022 was okay but not as nice as shown in the pics.

This was by far the worst hotel I have ever stayed in. The place if filthy and everything is broken. Our bed sheets were filthy and when we spoke to reception they handed us sheets and told us to change them ourselves as they the didn’t have any staff on. The place stank of weed. The light fittings were all broken. The shower door fell off. The public areas are ridiculous. The pictures are not a representation of the hotel in the slightest. The walls in the room by the bed were filthy with splashes of bodily fluids of different colours. Stay clear.

Outdated hotel, pictures on website are old.

The room itself was clean enough, the bathroom however was a state, mouldy and a strong whiff of urine. The "waterfall" shower head decided to fall off over my head as well and smash my toe, had a crack in the fitting and had been precariously fixed, a case of not my problem ended up in my foot being badly hurt.

Came to Birmingham to celebrate my nephews engagement party which started at 5pm. Rang hotel and spoke to a lady who said dont worry you can check in at any time. So i was happy and contiued to enjoy the engagement. Me and my husband then arrived to the hotel to check in and was told sorry we overbooked and we have to cancel your room. Then they se tried to ring you and email you to let you know this. My battery was dead at this point so i had not seen this. But the cheek of it to ring and email on the day when we had travelled 3 hours to get there is Absolutely disgusting. I travelled from Essex to Birmingham and got told they were overbooked and cancelled my room and I had to drive another 3 and half hours home at night. Do not stay here!!!! Worse experience ever. Not coming back to Birmingham ever! :( booking.com and collection hotel you are a disappointment and have no customer service skills Mrs B

Would of liked food on site breakfast

0 out of 5. This hotel is being used as a base for people to live. We asked the hotel about this, they denied it. We saw mothers arrive with primary aged children , in their uniforms, at home time . No breakfast. Below average welcome at reception. Rooms jaded and shabby. Photos online must be years old. We have moved all 6 delegates out of this hotel after 1 night. Reception staff didn’t care, their priority was the money. Not interested we were unhappy

We had a 2pm check in, got there at 2.30 and the room was not ready. Rang up to book a car park space was told there would be no need as they never have a problem with parking, got there and the car park was full. Had to wait for both a room and parking.

Well not going to lie this place is bloody shocking. From tired chipped dirty paint work to mattresses in the hall way!! We were in 904 and we swear it was staff accommodation there was 2 of us and it slept 6! I to what is on booking.com it’s a flippin joke AVOID

Absolutely disgusting. Not been cleaned in months. Mould on walls. Dirty sheets. Bathroom green and black with damp. Customer service non existant. Rude ignorant staff. Refused to stay and awaiting refund.