Hotel Plaza Playa - Near Playa del Carmen Main Beach

Cons:- Bed wasn't cleaned or bedsheets were not changed, 1am shouting voice from some customers, water stoped during bath (another person went down and asked front desk, they fixed). Pros:- frontdesk people nice and friendly with smily face, quick check in, alowed me to park my car inside gated area , offered one more day for less price than online.

We liked easy parking, closeness to town and the beach.

Hôtel à une quinzaine de minutes à pied de la plage. Il y a une épicerie et toutes les commodités à proximité. Par contre, la literie aurait besoin d'un remplacement et l'insonorisation laisse à désirer.

The room was ok. Chain in the toilet had snapped so it didn’t flush. No biggie. Shower leaked water all over the floor. Again, no biggie. The worst part was the noise. My room was across the street from a truck loading facility. Seemed like it was active all night. But over all the hotel was nice and clean. Comfy beds.

I booked an airbnb that gave me directions to this hotel. I was not able to contact the airbnb hosts but the friendly staff at Plaza Playa went above and beyond to find this airbnb. They spent a couple of hours in total helping me. I'm financially struggling at this moment and the best I could do was tip $10 but damn... this hotel and the people were so nice and helpful I will book with them in the future. When I say "above and beyond" I mean this was some hard work they didn't have to do but they did it and with a smile. Top notch!

Cleaning staff is the best they keep rooms and the bathroom of the room very clean. And they are sooo welcoming and friendly!!! : ). Requested room w / 2 balconies was told already taken , there 11 days not once was there someone in that room . I know because they put me in room next to it never once was used . And cleaning staff asked me" why didn't I get that room? you have for the last 2 yrs." Not thanked for returning for the 3rd time or even acknowledged that we have been there before by reception staff . Reception staff has been the same for 3 yrs yet cleaning crew remembers me . The Ugly Reception staff Water pressure is super low if you have long or thick hair it will never rinse , I always bring a big 60 oz cup to rinse hair with water is almost always always COLD in shower in the morning. Only took 1 hot shower in the morning all others were cold. Wifi only works in hallway or if standing next to entry door to room. So if you need a place w / AC , clean ,and don't spend much time in room it's great ! It is in walking distance to EVERYTHING food, shopping (Walmart& Mega ) ,beach money exchange , 5ta but I try to stay away from there . Like I said I will return just wish reception was more welcoming. reception Doesn't have to kiss my butt but please be a little friendlier w/out us you don't have a job. Side note tip If you want to eat at EL FOGON on the corner and don't want to have to wait because at dinner there is always a wait . There is one to the north of hotel about 4-6 blocks and one to the south also about 4-6 blocks . They are both just as good and busy but rarely a wait and if so no more that 10 min as opposed to an hr on the corner

I have been coming to Playa Playa for the last several stays and I am always happy. Staff is lovely, rooms are very clean, nice beds, oodles of hot water with good pressure, great wifi and strong aircon. It is in a safe area and I am very comfortable walking around as a single female. Tons of great places to eat. It is quiet and nice.

I had the opportunity to stay in Playa del Carmen for 1 more night and I returned to this hotel, and actually it costed me like 650 pesos (approx USD 30), last time I stayed here was 4 years ago and the price per room was double. However, I find very good deals in Booking, I really wanted to book through your webpage but the other companies have cheaper prices, not sure why_ I hope I have the time in the future to book through your own webpage so you do not have to pay any commission to another company. Good hotel, clean, friendly, and I can even park my car inside the premises for more security. Thanks I will definitely return.

Hotel and staff are lovely as always. Beds are comfy. There was a problem with getting hot water in the morning. Other than that, everything is very nice

A lovely stay as always. Simple, clean and close to everything. Staff is very kind and helpful.