The Oriental Legazpi

Wonderful view and location but this property needs maintenance.

The property was the most expensive in the area.. And as such you would expect top rate service and facilities... The hotel is in major need of refurbishment.. The carpets are badly worn the rooms badly need new furniture the bathroom needs attention. Food and drink service was soooo slow... Unbelievable slow service. Insects running around the bedroom.. Not ideal. Really.. Don't waste your money expecting top rated hotel. Stay at local cheaper hotels and save your money and you know what you will get.

Overlooking site

+ Room seems freshly renovated. Pool view is amazing. Staff very friendly. - some issues with ants and bugs. No bacon in breakfast. Location a bit out of the way.

The Oriental is always my preferred choice. It’s vantage point is unmatched and on a clear day you are blessed with an excellent view of Mayon. The hotel’s rooms are comfortable. I love the firm pillows. The lifts are Schindler but sometimes the buttons act up. I prefer hotels with a gym and the Oriental has one but it needs organising and a good ventilation plus a water cooler. The food is good. It remains my first choice for Legazpi.

Property not maintained , our room smells and furnitures needs upgrading .

I've stayed at this hotel over the years since 2014 for my work trips. The staff of this hotel were really nice and responded quite fast this time. The external facade of the hotel looks nice, but over the years, the internal condition seems to deteriorated. This trip, we booked 5 rooms. While the beds and bathrooms were mostly clean, each room had its own set of issues. A summary would be: The shower in one room was stuck on Rain mode, the other in shower. One tap seemed to be stuck on blast mode. Water was lukewarm at best in some rooms. There were ants on the tables even though there was no food left lying around and other rooms had roaches. The fridges was barely able to chill any item inside even after 24hrs. One room had issues with the power, and the staff had to change the card for the power to work multiple times because apparently, the card lost its magnetism. The food for breakfast, while there was slight choice, at times was really salty. The dessert table, again was riddled with ants. Eg: The Leche Flan plate had ants around the rim just sipping in the syrup. For such a hotel, they charged for each bucket of ice as well. To be honest, we managed to get proper sleep each night and we were out by 0900hrs, so it worked out. But unfortunately, we may start looking at alternative hotels for our next trip.

I came from Canada,visiting the city. I've been wanting to stay in this hotel because it seems that it has a good location. When I get there at 8:30 am, they said that the check in time is 2pm. I was quite upset that the check in time is too late. Coming from overseas all you want is a room to take a rest from a long flight. I asked if they can offer me an early check in, and they said that it's really their policy that the check in time is 2pm, I would have to pay the half amount of the rate for the day if I really insisted to check in early. ( it's just a waste of money) so anyway, I'm already upset but what can I do. So after 3 I went back to the hotel and check in. The room is just ok. I was not impressed. I waited to Check in thinking that fine maybe the rooms are really great but no. ( I don't really think it's worth my money). I've been to so many hotels, they even allow u for early check in especially if u travel from overseas or other country. But this one, no. ( this is minus customer service points) The washroom, is ok. The flush is not working, I have to asked them to fix it. The curtain broke when I tried to slide the curtain to see the view. Again they needed to fix it. The drawers are not in very good condition. The staff are very nice and friendly The lobby looks elegant. The infinity pool is great, but not the washroom by the pool. It's dim ( needs more lighting) So overall 3/5. I wouldn't recommend it nor I'm going back to the hotel.

Staff were good. Frieny and welcoming. Food fell short.

I like the Mt. Mayon view. We enjoy breakfast buffet.