The Oriental Legazpi

We booked 3 rooms for 3 nights (two deluxe twin rooms and one executive suite) at the start of Holy week 2019. The check-in process was smooth though one of the rooms isn't immediately available. The hotel offers panoramic view of the city and Mayon volcano, Mikko our bellboy is helpful throughout our stay. The rooms were ample sized and the executive suite's dark walls enhances sleep for those having trouble with bright rooms. Unfortunately, the sliding door in one of the rooms were broken and we are having hard time closing and opening it. The comfort room is large and water supply is strong. Buffet breakfast menu is different each day as not to be redundant and the food tastes well. Since the hotel is located on top of a hill away from the city center the area is very quiet for relaxing stay. Parking is ample except when there's an event at the ballroom. Strong wifi connection deserves a praise .Spa is a bit pricey but worth a try. The best asset of this hotel is the infinity pool which offers great view of the Mayon Volcano, there's a separate kiddie pool and bubble jet pool to cater different preference. Wish they replace the water periodically as evident with the strange smell of the clothes after swimming.Make sure your rooms were always double locked as the elevator is accessible to everyone. All in all it's a pleasant stay that deserves a thumbs up.

Travelling to legazpi from manila, we got stuck in a lot of traffic so we were trying to contact the property to inform them of the lake check in, after numerous attempt we finally was able to do so. It was nerve wrecking trying to call the hotel all numbers listed on their website was just ringing maybe we got an answer only after the 15th try. The hotel is in a really nice location with respect to the view of mayon but it is buried in the middle of residential houses with narrow streets so getting to the hotel would be a challenge at night. Over all the entire hotel is nice with staff that are friendly al though they are short on staff in the buffet area, turn around on table cleaning was quite a wait, refilling food takes a lot of time too, so come early. Our room was nice except for the bathroom that has an awful smell comparable to sewer, we called the attention of the staff and their only solution was to keep the exhaust fan on all the time, but sadly the smell is still evident.

Pool view.

Really a great hotel with clean comfortable rooms and an amazing view from the pool area. Cool breezes abound and the nightly fire dancing show is fun. I was only disappointed in the dining options. It is not walking distance from anywhere else and the menu is almost entirely wok fried heavy dishes.

Hotel was ok including the staff..breakfast was nice except the room...it’s not well clean especially the washroom...

The hotel has an amzing view of the Mayon Volcano. It is a totally unique elevated combination of an urban and natural view. The photos from the trinity pool area and "Volcanic Grill" restaurant and bar are stunning. The staff are very helpful and friendly. One staff member deserves special mention. He is the POOL LIFEGUARD, STEPHEN, who SAVED A LIFE! My wife and I were sitting up near the far end of pool when a young 10 year old boy arrived with his parents. The parents went to the change rooms. The boy then jumped in the deeper pool, rather than the shallower one for kids. The boy started to struggle to keep his head above water. Stephen, being very switched-on and alert immediately saw the situation, and, without a second thought, jumped fully clothed into the pool and saved the life of the boy. We congratulated Stephen about what he did. He humbly said he was just doing his job. For saving someone's life we said he should get a pay rise or bonus and even a commendation! There's a boy still alive today and a family still with their son and grandson because Stephen did his job with outstanding hero service. Momentary lapses in attention can happen -so without being judgemental- it's worth noting that parents also need to supervise their kids continously around any water (pool or beach), just like busy roads. Luckily, in this situation, Stephen was watching because not all hotel pools have as good as supervision as the Oriental Hotel, Legazpi does. WELL DONE!

We had a room facing Mt Mayon which was great. The hotel is manned by staff that are friendly and helpful. The three nights we stayed we ate in the restaurant which provided very tasty meals at a reasonable price. Every night the staff put on a fire dance show to entertain the guests which was great.Because the hotel is located away from the centre of town you need to organise a taxi or tricycle to go out at any time of the day. The only negative really was that we did notice a few cockroaches in our room which was a bit unfortunate.

My only concern is that at 6 am I went to make my wife tea and found Green Mint instead of breakfast. Not being put off I went to make coffee and found the packet solid and while i was able to melt it with water there was no spoon or stirring device and I had to use my pen. In all other respects the Hotel was excellent and I should commend the young lady who booked us out. She was under pressure and remained calm and helpful.

The staff is excellent, the service #1, the location and the view #1 BUT THERE ARE BUGS IN THE ROOMS. My bad, it took me 3 nights to realize what was biting me. After 3 nights, I have about 100 bites all over me. Same for my son. What bug was there in room 528? Please tell me so I can know how to take care of it as it itches like hell! (I have pictures to support if you want). Also, I had tried on multiple occasions to contact by phone and email the hotel to know if there was a shuttle from the airport and I got no answer and no call/email back. I had to pay the taxi although I found out after arriving they did have a shuttle. The rooms are nice but when you look further, it is filthy. The counters are filthy, the walls, the floors and bugs in the bed. I saw them but could not identify them and did not realize they would be biting me all over. Now I freak out and need to clean everything to make sure they do not enter into my house! Seriously, go elsewhere. I am the type of traveler that is very accepting and do not get distressed by anything but being bitten all over is not acceptable.

The good: Spectacular views, amazing staff, food, comfortable bed The bad: limited food choices, substandard rooms, ants and roaches, price Bottom line: Hopelessly overpriced. Seems to cater mainly to Chinese customers. Stayed only 2 nights, switched rooms for one with a view after an encounter with a cockroach in the other. Then came the ants. There must have been food bits somewhere. Rooms have a 4 star layout, 2-3 star furnishings and 1 star maintenance. Although decent size, an awkwardly sofa too big for the room is squeezed between window and bed. Same goes for the Chinese coffee table the surface of which (like all surfaces in the room including bathroom) has seen better days and clashes with the decor. Wallpaper not made for the climate cannot take the moisture. Curtain in disrepair. Bedside lamp light controlled by inserting/ pulling plug or unscrewing bulb. Nice mattress and bed sheets though (the glass is always half full I guess). Two no name coffee packets provided (I did not dare try). With tissue box, hand towels, conditioner you are on your own. Three restaurants, but only one offering Chinese food operating when I arrived. Breakfast buffet sumptuous. Pool designed as infinity but under-filled with water, so, infinity experience lost. Did I mention the super friendly staff?