The Oriental Legazpi

The place is good but the management was terrible

I didnt expect that the price of this hotel is not worth to pay! Imagine how expensive but then the cleanliness and comfort in rooms was not quite satisfying. First, the hotel doesnt smell nice like you want to stay there and not to go to somewhere, Second, the room toilet was not properly clean, you can see the stain, stingy glass, and smell awful like fish, the toilet was not proper wash, smell like storage, and the matress was not new,, Third, the swimming pool is not clean and well maintain, sharp edges of tiles, service towel smell horrible and smell stingy, I am not so detailed when it come to needs in hotel but value for money,, not worth since i can compare to different hotel in Asia, i hope the hotel will not sacrifices the quality that they need to give to the customers! All i can only appreciate is the food which is difinitely nice and serve well!

When I went to my room the shower doesnt have hot water, the faucet was not working. As per the staff there is a problem with the pipe that has to be fix. Maintenance issue is the last thing you wanna have when you are staying in a hotel

We stayed only for one night which was more than enough. The lobby was beautiful but everything else was disappointing. We walked down the hallway to our room and there was a dead cockroach in front of the door across from us. We get inside room 401 and it's spacious. Bathroom faucet did not work. Toilet needs a good scrubbing. Water marks and stains were all over the sliding door. We checked our balcony and one of my cousins gets stung by a wasp. There were dead wasps on the floor which meant they have been there awhile. There was also a wasps nest on the right hand side of the ceiling so be careful. Beddings were old. The door on the closet was missing. Carpet needs a wash. The next day we went to go check out and was surprised that the cockroach was still on the floor. We weren't to keen on eating the breakfast that came with the reservation so I cannot comment on the food. During checkout, we told the staff that we have another reservation (unfortunately) and to please make sure everything worked and there were no wasps on the balcony. Info went from one ear and out the other. No apologies or assurance that we wont have the same experience.

It was great service with a great staff who was friendly and very helpful.

Hotel location is okay. good place for unwinding. i have a little problem when i check in, they couldn't find my booking which is actually booked online. My daughter was the one who booked me that is why i didn't have the voucher with me when i checked in but she make sure that it will be all taken care of. She even called the reservations department to verify and confirm my booking to make sure that they received the booking. She even emailed them the voucher that was sent to her email because it is impossible to give it to me on that day bec we are already at the airport. Well i think, when she called at around 11 am, the Resa who is on duty acknowledged and verified the receipt of the booking. When we arrived, the front desk told me that i don't have a booking. I waited for more that 3 hours before they give me the room key. I am almost in the senior stage, for me to wait that long is a very inconvenient. Please fix your booking system to avoid these things in the future.

This is the best time to visit Legaspi. The January Mount Mayon eruption has scared off most tourists. Flights and hotels are clamoring for customers and you can get a great deal and very personalized service in one of my favorite areas of the Philippines. As an added bonus, on a clear night you can watch the orange glow of lava as it flows down the volcano. This is addition to gorgeous jungles, beautiful lakes, caves, waterfalls, surf beaches and whale shark tours. Now is the time! The view from the Oriental is the best in the city.

Breakfast buffet needs to be fresh and hot.. the aircon in the buffet area Saigon resto is in full blast all guests are cold and noone bothered to regulate the temp... taste below average, choices too few, brewed coffee sucks

Staff is incompetent, facility is dirty and run down, food is way overpriced. Can’t think of a reason to ever stay there again..

Arrived early, even the hotel has available rooms, online show. They wont allow you. Coackroaches. No room service menu at the room. No bidet. Shouldn't be 4star.