The Oriental Legazpi

This place is run down. the staff are very nice but slow. We were moved several times to different rooms. old musty, very outdated rooms, have a TV but does not work, wallpaper coming off, etc. alot more issue. need to completely renovate this place. has a great view. Wifi do not work.

Disgusting cockroaches, smelly water and poorly maintained hotel. Never going back!

Walls, and carpet have visible stains and dirt. The coffee maker is dusty. It looks like the room was not occupied for years. It was nice but I think it was not worth the price knowing this hotel is supposedly of high class.

bathrooms and furniture are outdated but upgrades are in progress, hopeful my next stay is a bit better but clearly an improvement from my last stay 4 months ago. staff is great, buffet is great, view is great, just need some minor upgrades and deep cleaning in the bathrooms.

Absolutely no initiatives from staff: when a called taxi is cancelled, no further call t'occuper get another one! A/C failing in the room. Exhaust system INC the bathroom as noisy as a jetliner. No hand towels INC the bathroom. Magnetic room key recurrently not working. Wanted to order green papaya salad and Pad Thai at the restaurant : was told not the season for papaya and no prawn available for the Thai noodles. When mildly amused, I asked what was then available to make it faster to order, was told that no starter was available anyway. In-room and lobby wifi not working. To summarize, absolutely pathetic hotel with completely delusional staff Andy management suffering fro mm inflated ego, believing it is a 5 stars when it would struggle to make it to 2!

Great

The hotel itself is so well positioned...on a hill, with sweeping views of the town and best yet, perfect views of Mount Mayon. The lobby is gorgeous and the service is impeccable. The room was very nice and clean, with all the modern amenities one could need. After three months in SEA, this was a really nice treat. Cocktails at the outdoor bar overlooked the gorgeous Mt Mayon, the perfect backdrop for sunset. I bet sunrise would be even better but I checked out far too early. I saw reviews about mold, foul smells in the room, etc. which made me hesitate booking but I was really pleased with the overall experience. I see the hotel is undergoing room renovations but I think they handled it very well and it wasn’t a hinderance to my stay. I was really impressed with the overall experience and would recommend it to anyone as the best place to stay there. They also drove us to the airport very early and packed us a breakfast for takeaway.

We thought we’re going to enjoy our stay but by the time we check in they informed us that the infinity pool is not available until morning. But when we call early in the morning it is still not available and told us that it will be available from 11 am so we waited and unfortunately the receptionist informed us that the management instructed them that the pool is not available until next day. It is the only reason why we choose their hotel even though we know it is old and have some problem in the interior of the rooms.

Needs some updating ..only received 1 key for 3 of us? ..great view from pool..good breakfast buffet..

I love the location. The view is simply amazing. We ate at the pool area and we had a great view of Mt. Mayon. Service though at the pool area is another story. Waiting time is too long and it seems like they were not organized. Most of the items in the menu were not available, asking for the bill and change takes so long. There was a fire dance and that was entertaining and we appreciate the effort.