Four Seasons Baltimore

Nice hotel. Staff impeccable. Concierge arranged a dog sitter.

Not enough first floor amenities. Not enough space for conversations and coffee. Not enough amenities. Walked next door to Marriott for this.

Stayed here for a weekend trip to see a Ravens game. Everything was great beginning at check-in. Very clean, wonderful staff. Decorated very festively for the holidays too. Brought a few treats to the room for my teenage boys which was a nice surprise. Excellent location with many shops, restaurants and attractions in walking distance. Would definitely stay here again!

My three night October weekend stay at the Four Seasons Baltimore was fine — but had the roughest air con start of all my stays recently. #baltimore #fourseasons #fourseasonsbaltimore #airconfail The hotel really bungled the air con before arrival and then did it again after they moved my room and promised it would be fixed and cold (down to 65F as promised before booking) after my first night’s dinner. Thankfully, after that move and more air con fails, an overnight manager and engineer finally moved me to a 3rd room that had great air con. Once they finally sorted that, things improved for me. The rooms are fine, nothing too special with hard product, but they do have nice harbor views. (I paid for a harbor view room.) They did credit me for my first night upon my request. The room was comfortable. Bed mattress was topped as requested (even in the new room). Furnishing were non-descript, but then so is Baltimore. The rain shower pressure was solid, but the shower wand pressure was poor. WiFi was solid at 48 Mbps up and down, but then I expect better at a luxury hotel. The rooftop restaurant is a miss for service alone. It’s not part of the hotel as I only learned afterward. Service was terrible, but the food and views were nice. It’s a total scene. The lobby bar and restaurant were much better. Not any view, but wonderful service, food, appetizers, and great cocktails. Room service breakfasts were nice. The special waffle they have is delicious. The hotel otherwise feels like a bit more like a conference center — not as much like a luxury hotel to me. Next time I may try the Ivy. The Pendry wouldn’t guarantee my 65 F air con (only 69 F).

We went there for the weekend and used the Amex Platinum FHR benefit. Had 2 rooms under 2 different accounts on 2 different platinum cards. We checked in at 4 pm. One room was ready and 2nd one was not and we had to wait additional 45 mins for room to be ready. Not impressed. They did not care for this room delay. Also we had $90 daily Breakfast credit and $100 Property credit. We have a FHR letter describing where we can use the $100 property credit. The letter does not mentioned that we cannot tip after breakfast from remaining daily $90 breakfast credit we have. We enjoyed daily breakfast and our bill would be around $60-$65 per room. We would generously tip the waiter from remaining $25 to $30 daily for their excellent service to round it up to $90. To our utter shock, hotel did not consider these tips as Breakfast credits and snatched it from our $100 experience credit we had. Bottom line, they robbed our $100 experience credit for both rooms, and in fact, we got charged $44 more on both rooms for these tips. Also they fraudulently added charges to rooms, Mimosas ordered during Breakfast time were charged separately an hour later after breakfast and billed to our rooms (We have receipts showing the time when they were ordered as proof). When i asked for manager at checkout for these charges, i was told manager is not available and checkout front desk agent was rude. Amex Platinum cardholders, Beware and do not stay at this property. They do not want to honor the FHR terms and look down upon Amex Platinum customers as some lowball freebie seeking customers. I am also goin to reach out to Amex Executive office and warn them to kick this hotel out from their FHR portfolio.

Gorgeous

Location

Mattresses very soft and all furniture very old