Hai Au Boutique Hotel & Spa

The hotel was great and staff were amazing. I highly recommend them if you are staying in Hoi An.

The family room was missing of furniture (table for opening luggage, hooks, hangers)

The staff were very nice and helpful. The morning of our flight the Ha Noi we left the hotel at 4:30. The staff had a breakfast ready for us to take to the airport. Really a nice place the only thing is the bed was a little hard but the rest of our stay made up for the bed. We will stay there again.

We thought it was great. It was quiet and had all the amenities

4th floor hotel without elevator, it was ok. As the hotel has spacious room, it relieved my nerve.

This hotel recently reopened 2 months ago after renovations from what was advised to us from locals. The staff are really nice and friendly. Location is pretty convenient with a slight walk to central market and old town. I would highly recommend this hotel and it is priced really well.

We had a great stay at the Hai Au Hotel. The service was excellent, the room comfortable with a huge bed and the breakfast tasty and plentiful. Although the hotel isn't in the centre of Hoi An, it's still in a good location. It took us about 15 minutes to walk in. We ended up staying an extra night. As our original room wasn't available, we were upgraded into an even better room with a beautifully decorated bathroom! All in all, the Hai Au was excellent value for money: a hotel experience at a hostel price!

Though it was rainy most of our stay, hotel staff were very helpful to the needs of their guests.

The hotel itself is newly renovated and rooms were clean. AC in the shut off when leaving room which was not the ideal but understandable. No ac in hotel lobby or breakfast area. No elevators but staff were happy to carry our bags. They did our laundry for 30k per kilo but mixed up the bag labels so my stuff was labeled under a different room so just be cautious. They have free bicycles but I didn't rent so I don't know about the quality. I rented scooters from the lady down the adjacent alley who also hase laundry services. The hotel is about a 15 minute walk to ancient town. My family was very dissatisfied with the breakfast quality and service. On both days I stayed the staff was never ready for the 6:30 breakfast start time. When I came down to the lobby at 6:20 I saw the staff sleeping in the lobby in their pajamas. They had about 30% of breakfast ready by 6:45, bread, stale pastries, hard boiled eggs, fruit, etc. Very frustrating when you try to plan your day around an early start or if you have a shuttle driver waiting which we did. No apology from staff and it seemed normal. To me it seems like a pretty pathetic or lazy attempt for a place that calls themselves a 'boutique'. Good thing there is fantastic Banh mi close by at banh mi phuong.

We stayed here as one of our stops on our honeymoon. We were welcomed by Tina on arrival. Unlike other accommodations we stayed at there was no pressure sales tactic to sign us up to tours etc... the team asked us what we wanted to do in Hoi An and made suggestions of tours and retailers we might try, but didn't press us to make a decision.... I might add all their recommendations were spot on and authentic - especially the cooking class we signed up for. The hotel itself is well located, just a 10 to 15min walk to old town. The hotel is clean, has good wifi, has yummy breakfast options - local and European food choices. Also, they have free bicycles for guest use - we rode out to the beach one morning (about 6km away). All The staff are so friendly, they had a big Christmas celebration when we where there and guests could pose with staff and A local Santa. The hotel also gave us a complimentary cake to celebrate our honeymoon... a very nice touch. Thanks to Tina and the team for a lovely stay. Looking forward to coming back in the future to stay!