The Cube Hotel Birmingham

The location is great and after we said we can’t stay in the booked room without a working AC we got moved to a room where we had a balcony that let us have a door open for a nice draft. Receptionist was friendly and really tried to make it work for us which I appreciate. Nice view from the room.

Well. As so many have stated, it’s all quite run down? I’m not sure why this hotel is still open 😅 upon arrival we were told the AC has stopped working, as well as the tvs in the room. We were offered to cancel our room and look for another hotel or take a look at the room to see if we still want to keep the booking. The room was AWFULLY hot I have no idea what person could stay in there. No airflow and the fan was just blowing around hot air. We asked if there were any rooms where we could open a window and were offered one of the suites. Very spacious and being able to open the door to the balcony helped! HOWEVER we were made aware there was an event right above the room and it could be a bit louder until roughly 1AM. No problem we thought. In the end it wasn’t too loud until it turned 4AM and someone started rearranging the whole event room upstairs for almost 2 hours 🤣 it was impossible to sleep. The hotel overall is in bad shape. The photos do not represent the state it’s in. The AC clearly hasn’t been working for months at this point, so you’re just being lied to when checking in. I feel sorry for staff, absolutely incredible to think that management just seems to expect them to lie to customers faces. Anyway, just stay away, it’s not worth it.

Room was dirty, decor tired, carpet tired, bathroom was leaking. Poor overall standard for price point.

Booked this hotel as it sounded quirky and had fab views and an excellent restaurant with even better views. In reality there was a bit of quirkiness but not as much as other 'Cube' type hotels I have been in, although they have made a good effort. Views were stunning from the restaurant and the meals (dinner & breakfast) I could not fault. Staff were lovely too, particularly at breakfast. Continental buffet had lots of variety and great to have the hot part served to the table, I had fried eggs with runny yokes with my full English, all prepared fresh.

Only reason I am marking this down was the noise at night. I stayed on a Friday night and to be fair there are signs to warn that on Saturday & Sunday there may be noise from the top floor where there are parties being hosted. The thump thump of the music was very annoying whilst I was awake. Thankfully I can sleep through most things and it didn't disturb my sleep, it just made it unpleasant to be in the room until that point. This was the 23rd floor, so 2 floors below the party floor.

Appalling hotel. The air conditioning has been faulty for over a week but they have continued to run the hotel and did not bother warning guests of the problem. My room was stifling, far too hot. Fans were provided but they were noisy so sleep was impossible. I was offered a refund but I arrived too late in the evening to find anywhere else to stay. I now have a splitting headache. Further to this the room had a dirty carpet and chipped furniture. Dreadful experience, do not stay here.

We liked the location and the marco restaurant

The room just wasn’t up to standard carpets were stained cracked tile and tv wouldn’t work The chair in reception needs a steam clean as well as carpets throughout rooms and corridor

The overall cleanliness of the second room offered to us.

The receptionist who served us was abruptly rude when we asked a question, one that was simply a yes or no answer. In addition the standards of the property has dropped significantly. The first room we was offered , the carpet was filthy in the entire room and upon entrance to the room (2304). Upon reporting it we was offered another room. I am saddened how run down the hotel Standards has become , the entire corridor carpet on floor 23 needs looking after asap, the stains are vile. The bed needs updating as it's peeling.