The Cube Hotel Birmingham

Location and the staff were very friendly

We checked in at 9pm on 4th June There was a fan in my colleagues room and the room was hugely hot and uncomfortable. I called reception and was told that a manager would call back. I called again and was told that I hadn't spoken to anyone and that the aircon was broken in all rooms bar 4. I was told it cannot be fixed and was asked if i wanted to check out. As a female traveller at 9.30pm in a city, this is clearly not an option, that was the only solution given. The poor lady on reception is clearly in a fix and should have told us prior to checkin but told us she was not allowed to let guests know in advance that there was a problem.  She said she has asked to be allowed to send emails to the guests and to inform them on arrival, but has been told no. She has suggested to management that they just close the hotel.  She was upset and tried to be as helpful as she was able. Add to this the tv did not work in either room and the guests shouting and swearing in the corridor for over an hour after 11pm, it was not a good night. It must be noted that every single employee we encountered was incredibly warm and welcoming and are an asset. It turns out the hotel is in administration.

Good location, comfortable bed and good breakfast.

Advised on arrival that the air conditioning was faulty. Reported issue with TV not working, but not resolved. Awful sewerage smell within the bathroom from shower drain.

Great location next to the Mailbox and also very close to the city centre. Excellent breakfast on the top floor with amazing views over the city.

The air condition was out of order and being so high up the building, the room was very hot. The hotel provided a portable fan but this wasn't enough to cool the room. The lighting in the room could have been brighter.

The location, nothing else!

No working con throughout the whole hotel and two wonky, noisy fans did not come close to cooling down the room. The Air Con has been broken for over 3 months and they are making no effort to sort it. A sink that wasn’t even connected and leaked over all towels and personal items. The hotel and rooms smell. The pillows were like sacks of potatoes. The carpet isn’t laid properly in corridors and is full of stains. This hotel looks NOTHiNG like the photos on this or their own website. The hotel had the audacity to take a £50 deposit for each of the rooms i booked in case of damage, that I now have to wait 8 days to be released, yet as a consumer they are selling rooms that are not fit for purpose.

Central Birmingham location and staff was friendly

They had no air conditioning, the windows could not open, a tiny fan was provided in the way of some cooling which made absolutely no difference whatsoever. The rooms were hot and we decided not to stay.

The aircon didn't work so the room was really hot and uncomfortable

Aircon wasn't working

The main doors was not working. There was no tyoe of ventilation coming in and out of the room. And there was a constant funky smell coming from the toilet.