8.6 / 10 Guest Rating

Hotel Cielo

Name: Hotel Cielo
Address: Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710, Playa del Carmen, MX
Rating: 8.6

Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

from US$64 / night

About the Property

Experience the ultimate relaxation at Hotel Cielo, perfectly situated in the heart of Playa del Carmen.

Unwind in Style: Indulge in rejuvenating onsite massages or soak in breathtaking views from our stunning rooftop terrace, providing the perfect escape after a day of exploration.

Delicious Dining Options: Savor culinary delights at our restaurant, Carboncitos, or enjoy the convenience of room service with a delectable cooked-to-order breakfast available daily.

Convenience at Your Fingertips: With complimentary wireless internet and a 24-hour concierge service, stay connected and effortlessly explore nearby attractions, all while enjoying the comfort of our individually decorated guest rooms.

Don't miss out on an unforgettable stay—book your getaway at Hotel Cielo today!

Facilities & Amenities

Boat tours nearby

Area shuttle (surcharge)

Free beach club nearby

Free WiFi

24-hour front desk

Terrace

Luggage storage

Concierge service

Wheelchair accessible

Snorkeling nearby

Important Information

Check-in & Out

Check-in

Check-out12:00 PM

Property Notes

Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Up to 2 children 8 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Contactless check-in and contactless check-out are available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

Check-in

Check-out

Guests

1 night · 2 adults

Available Rooms

6 rates found

1/12

Room, 1 King Bed, Balcony

1 King Bed275-sq-foot individually decorated room, located on the top floor, balcony with city viewsInternet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

26 m2

Sleeps 2

1 King bed (151-180 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Room, 1 King Bed, Balcony

Non-refundable

Room Only

20% OFF$140.45

$112.36

Includes taxes & fees

1/3

Triple Room

1 Double Bed and 1 Twin Bed248 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

23 m2

Sleeps 3

1 Double bed (131-150 cm wide)

1 Twin bed (90-99 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

TRIPLE Triple Interior Room

Non-refundable

Room Only

20% OFF$93.83

$75.06

Includes taxes & fees

1/6

Grand Family Room, Balcony

1 Twin Bed, 1 King Bed and 1 Double Bed395-sq-foot individually decorated room, located on the top floor, balcony with city viewsInternet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

37 m2

Sleeps 5

1 Twin bed (90-99 cm wide)

1 King bed (151-180 cm wide)

1 Double bed (131-150 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Grand Family Room, Balcony

Non-refundable

Room Only

20% OFF$173.46

$138.77

Includes taxes & fees

1/5

Family Room, Balcony

2 Twin Beds and 1 King Bed395-sq-foot individually decorated room, located on the top floor, balcony with city viewsInternet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

37 m2

Sleeps 4

2 Twin bed (90-99 cm wide)

1 King bed (151-180 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Family Room, Balcony

Non-refundable

Room Only

20% OFF$140.45

$112.36

Includes taxes & fees

1/3

Quadruple Room

2 Double Beds249 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

23 m2

Sleeps 4

2 Double bed (131-150 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Quadruple room - Interior

Non-refundable

Room Only

20% OFF$105.34

$84.27

Includes taxes & fees

Double Room (Double Interior Room) - Photo 1

Double Room (Double Interior Room) - Photo 2

Double Room (Double Interior Room) - Photo 3

Double Room (Double Interior Room) - Photo 4

Double Room (Double Interior Room) - Photo 5

Double Room (Double Interior Room) - Photo 6

1/7

Double Room (Double Interior Room)

1 Double Bed225 sq feet Internet - Free WiFi 25+ Mbps Entertainment - 32-inch TV with digital channels and NetflixFood & Drink - Room serviceSleep - Bed sheets Bathroom - Private bathroom, shower, free toiletries, and towelsPractical - Laptop-compatible safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Tile flooring in roomNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

21 m2

Sleeps 2

1 Double bed (131-150 cm wide)

Amenities

ShowerTVAir conditioningDeskPrivate bathroomInterconnected room(s) available

Room Option

Board / Meal

Price for 1 night

Double Room (Double Interior Room)

Non-refundable

Room Only

20% OFF$79.68

$63.74

Includes taxes & fees

Guest Reviews

8.6

Excellent110 verified reviews

AI Summary

Guests highly rate the cleanliness and frequently praise the friendly service.

Select topics to read reviews

Asmaaa

Verified booking

Standard Room

Stayed in Oct 11, 2025

"Excellent"

Excellent

8.0

My overall stay was great! The hotel staff were hospitable and kind. The location was great. I wish my room had a fridge and I wish there was warmer water for the shower. I also wish there was a restaurant in the hotel. Other than that, the hotel is beautiful, traditional style and located very close to the beach, food, and nearby festivities. I would give it an 8/10

Helpful?

Gordon

Verified booking

Standard Room

Stayed in Oct 10, 2025

"Exceptional"

Exceptional

10.0

Only thing I would have changed was the curtains. A lot of light came into the room at night.

Helpful?

ADA

Verified booking

family

Standard Room

Stayed in Aug 12, 2025

"Exceptional"

Exceptional

10.0

This hotel has a very good restaurant. The chicken fajitas are the best. The room was very clean and the bed was comfortable. We really like to stay in El Cielo hotel.

Helpful?

karen

Verified booking

family

Standard Room

Stayed in Jul 28, 2025

"Exceptional"

Exceptional

10.0

We only stayed a couple of nights but loved staying here. Very clean, friendly staff, close to 5th avenue and the beach, and the AC was awesome after a hot summer day outdoors. We will definitely be back - special shoutout to Beto the manager - he went above and beyond for us.

Helpful?

Gladys

Verified booking

partner

Standard Room

Stayed in Jul 28, 2025

"Exceptional"

Exceptional

10.0

Great locqtion great hotel convenience so close to 5 avenue

Helpful?

SANDRA

Verified booking

Standard Room

Stayed in Jul 14, 2025

"Excellent"

Excellent

8.0

Liked the property overall had all the needed amenities just wished it had a mini fridge

Helpful?

Lorena

Verified booking

family

Standard Room

Stayed in Jul 9, 2025

"Excellent"

Excellent

8.0

The restaurant across the way was way too loud.

Helpful?

Justin

Verified booking

friends

Standard Room

Stayed in Jul 3, 2025

"Good"

Good

6.0

Overall it was a good stay. Unfortunately, being right off 5th Ave, it is pretty noisy and the old style windows and curtains do not block out any light.

Helpful?

Ana

Verified booking

family

Standard Room

Stayed in May 28, 2025

"Exceptional"

Exceptional

10.0

It is great one block to the beach! It is safe! Close to stores and restaurants!

Helpful?

Liliana

Verified booking

Standard Room

Stayed in Apr 25, 2025

"Exceptional"

Exceptional

10.0

Awesome & location was great! Will come back!

Helpful?

2 3 4 5

Discover

Settings

Hotel Cielo

About the Property

Facilities & Amenities

Important Information

Check-in & Out

Property Notes

Check Room Availability

Available Rooms

Room, 1 King Bed, Balcony

Amenities

Triple Room

Amenities

Grand Family Room, Balcony

Amenities

Family Room, Balcony

Amenities

Quadruple Room

Amenities

Double Room (Double Interior Room)

Amenities

Guest Reviews

Categories

Select topics to read reviews

"Excellent"

"Exceptional"

"Exceptional"

"Exceptional"

"Exceptional"

"Excellent"

"Excellent"

"Good"

"Exceptional"

"Exceptional"